Path: utzoo!mnetor!uunet!husc6!cmcl2!nrl-cmf!ames!pacbell!hoptoad!unisoft!gethen!bdt!david
From: david@bdt.UUCP (David Beckemeyer)
Newsgroups: comp.sys.atari.st
Subject: Re: Atari support
Message-ID: <317@bdt.UUCP>
Date: 9 May 88 23:44:43 GMT
References: <8805061426.AA20860@ucbvax.Berkeley.EDU>
Reply-To: david@bdt.UUCP (David Beckemeyer)
Organization: Beckemeyer Development Tools, Oakland, CA
Lines: 30

In article <8805061426.AA20860@ucbvax.Berkeley.EDU> UUCJEFF@ECNCDC.BITNET writes:
>For all of you who have been ragging at Atari for its poor support,  it is
>always the same reason, namely the Tramells.  Have it ever occured to you
>that the reason it may not be as good as Apple or others is because that
>the price of the Atari stuff is too low to provide enough revenues to
>pay for the kind of support that you want? ...

Have you checked out the profits reported by Atari Corp?  And take a look
at how much cash they have too.   They are making a bundle!   Money, at
least the lack of it, is not the reason that Atari doesn't support the ST.

To clear up another point, when I'm talking about "support", I don't
mean just answering the telephone and such.   I'm talking about a lot
more than that.   Trying to call IBM or Apple or Microsoft is often
a major waste of time.  I'm not complaining (too much) about that.

When I talk about "support", I mean overall support, in terms of
marketing, development, documentation, dealer support, developer support,
and software maintenance, among other things.   The biggest "support"
is to have one helluva lot of systems out there - like 10 million as a
starting point.   To get that many systems sold, you have to do
the things I call "support" right first.

The point is that to me "support" means total support, not just the usual
meaning of tech. support.  Tech. support is just one aspect of "support".
-- 
David Beckemeyer			| "To understand ranch lingo all yuh
Beckemeyer Development Tools		| have to do is to know in advance what
478 Santa Clara Ave, Oakland, CA 94610	| the other feller means an' then pay
UUCP: ...!ihnp4!hoptoad!bdt!david 	| no attention to what he says"