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Path: utzoo!utgpu!water!watmath!clyde!cbosgd!osu-cis!tut!mdf
From: mdf@tut.UUCP
Newsgroups: comp.unix.xenix
Subject: SCO Support (Re: Microsoft dropping Xenix)
Message-ID: <2959@tut.cis.ohio-state.edu>
Date: Mon, 7-Dec-87 22:51:29 EST
Article-I.D.: tut.2959
Posted: Mon Dec  7 22:51:29 1987
Date-Received: Sat, 12-Dec-87 19:12:05 EST
References: <4610@well.UUCP> <432@spdcc.COM> <309@lakesys.UUCP>
Reply-To: mdf@tut.cis.ohio-state.edu.UUCP (Mark D. Freeman)
Organization: StrongPoint Systems, Inc.; Columbus, OH. (guest of Ohio State U.)
Lines: 36

In <309@lakesys.UUCP> steven@lakesys.UUCP (Steven Goodman) writes:
>I can't agree more, SCO's support is nothing less than "Premium".  

It is the best I have seen so far.

>A typical example of SCO's support happened quite recently where I needed
>to drive my ports at 19,200 and also send some characters not supported
>by SCO's uucico (Telebit TrailBlazer stuff), I called SCO and within a 
>couple of days a new uucico and a new cu was delivered and works fine
>(Thanks James).

I have unresolved problems of a similar nature (try getting terminfo
curses to send high-bit graphics characters to the console or WY60
terminals) that have gone unsolved for MONTHS.  Also the terminfo
curses updates the console screen VERY slowly.  I sent sample code and
instructions for compiling with terminfo and termcap to show the
difference.  Last I checked, they had received the code I sent, logged
the problem, and nothing had been done with it.  No one had even looked
at it.  It is well over a month since it was sent to them.

It often takes over 24 hours to get a support rep on the phone.  The
reps I have spoken with say they are swamped and badly in need of more
people.  SCO is a victim of its success.  They can sell XENIX much
faster than they can find and hire good support staff.  I do not blame
them.  We have had much trouble finding decent people ourselves.

I just want to point out that although they are the best, they are far
from perfect.

If SCO is listening, my support key number is 7609.

-- 
Mark D. Freeman							(614) 262-3703
StrongPoint Systems, Inc.			    mdf@tut.cis.ohio-state.edu
2440 Medary Avenue		 ...!cbosgd!osu-cis!tut.cis.ohio-state.edu!mdf
Columbus, OH  43202-3014	    Guest account at The Ohio State University