Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!husc6!think!ames!sri-spam!rutgers!iuvax!pur-ee!uiucdcs!uxc.cso.uiuc.edu!crimmins From: crimmins@uxc.cso.uiuc.edu Newsgroups: comp.sys.mac Subject: Re: Re: support for older machines Message-ID: <174400083@uxc.cso.uiuc.edu> Date: Thu, 3-Dec-87 22:23:00 EST Article-I.D.: uxc.174400083 Posted: Thu Dec 3 22:23:00 1987 Date-Received: Wed, 9-Dec-87 06:06:19 EST References: <11540059@hpsmtc1.HP.COM> Lines: 20 Nf-ID: #R:hpsmtc1.HP.COM:11540059:uxc.cso.uiuc.edu:174400083:000:1023 Nf-From: uxc.cso.uiuc.edu!crimmins Dec 3 21:23:00 1987 /* Written 12:15 pm Dec 1, 1987 by dlw@hpsmtc1.HP.COM in uxc.cso.uiuc.edu:comp.sys.mac */ > Well Hp, Dec and IBM all have many more models of Machines [...] And they > actually have support organizations and hotlines you can call to get answers > and problems solved. They don't just refer you to some uninformed technically > incompetent retail dealer! umm...actually, I have an IBM AT myself, and have tried 3-4 times to talk to a tech support person at IBM. The consistent reply I get is "Where did you buy it? Go back to the dealer (univ. in my case) and talk with them." The identical tact that Apple has taken. Now, IBM has a marvelous reputation for supporting large corporate customers, but they also feel they can walk all over the little guy. With the cost of today's systems, I'd like to think I was getting a little more after-the-sale support from the manufacturer in the form of telephone support and minimum 1 yr. warranties. Well, I can dream, can't I? -- Dan Crimmins crimmins@uxc.cso.uiuc.edu