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From: madd@bu-cs.BU.EDU (Jim Frost)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Considering buying a system
Message-ID: <17160@bu-cs.BU.EDU>
Date: Tue, 8-Dec-87 17:10:24 EST
Article-I.D.: bu-cs.17160
Posted: Tue Dec  8 17:10:24 1987
Date-Received: Sun, 13-Dec-87 14:12:32 EST
References: <2379@homxc.UUCP> <16800162@clio>
Reply-To: madd@buita.UUCP (Jim Frost)
Organization: Boston University Distributed Systems Group
Lines: 38

In article <16800162@clio> berger@clio.las.uiuc.edu writes:
>I would reconsider the Tandy computer.  Tandy service is notoriously bad,
>their hardware quality is often poor, their compatibility frequently falls
>short of perfect, and their ability to provide technical assistance is
>non-existent.

I would like to see what basis you have for these beliefs.

I have dealt with Tandy computers for some 2 years now.  I have seen
25 Tandy 1000's in operation in one spot (heavy industrial).  Zero
failures.  Not even one.

Every six months or so they have to have their chassis vaccuumed
because it gets full of dust.  It is, after all, an industrial
environment.

Once, a keyboard failed (too much dust under the keys).  Tandy (radio
shack) replaced it with no problems under their maintenance contract.
No hassles, it was done within an hour.

Now, I agree that some of the morons that work for RShack are pretty
stupid, but not all of them are.  I have had intelligent conversations
with many of them.  Their computer centers usually have at least one
person who knows what he's talking about and all of their salespeople
know the phone number of the main tech center.

As for compatibility, almost nothing has a problem with them except
hardware on Tandy 1000s because the bus is too short; it's still pin
compatible, though, so often you can force-fit half-cards.  Of course,
newer models don't even have this drawback.

Can you provide me with experiences that lead you to dislike Tandy
computers?  Their other hardware is overpriced, but the computers
themselves are relatively reasonable, hardworking, and pretty
compatible.

jim frost
madd@bu-it.bu.edu