Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!utgpu!water!watmath!clyde!cbosgd!osu-cis!tut!mdf From: mdf@tut.UUCP Newsgroups: comp.unix.xenix Subject: SCO Support (Re: Microsoft dropping Xenix) Message-ID: <2959@tut.cis.ohio-state.edu> Date: Mon, 7-Dec-87 22:51:29 EST Article-I.D.: tut.2959 Posted: Mon Dec 7 22:51:29 1987 Date-Received: Sat, 12-Dec-87 19:12:05 EST References: <4610@well.UUCP> <432@spdcc.COM> <309@lakesys.UUCP> Reply-To: mdf@tut.cis.ohio-state.edu.UUCP (Mark D. Freeman) Organization: StrongPoint Systems, Inc.; Columbus, OH. (guest of Ohio State U.) Lines: 36 In <309@lakesys.UUCP> steven@lakesys.UUCP (Steven Goodman) writes: >I can't agree more, SCO's support is nothing less than "Premium". It is the best I have seen so far. >A typical example of SCO's support happened quite recently where I needed >to drive my ports at 19,200 and also send some characters not supported >by SCO's uucico (Telebit TrailBlazer stuff), I called SCO and within a >couple of days a new uucico and a new cu was delivered and works fine >(Thanks James). I have unresolved problems of a similar nature (try getting terminfo curses to send high-bit graphics characters to the console or WY60 terminals) that have gone unsolved for MONTHS. Also the terminfo curses updates the console screen VERY slowly. I sent sample code and instructions for compiling with terminfo and termcap to show the difference. Last I checked, they had received the code I sent, logged the problem, and nothing had been done with it. No one had even looked at it. It is well over a month since it was sent to them. It often takes over 24 hours to get a support rep on the phone. The reps I have spoken with say they are swamped and badly in need of more people. SCO is a victim of its success. They can sell XENIX much faster than they can find and hire good support staff. I do not blame them. We have had much trouble finding decent people ourselves. I just want to point out that although they are the best, they are far from perfect. If SCO is listening, my support key number is 7609. -- Mark D. Freeman (614) 262-3703 StrongPoint Systems, Inc. mdf@tut.cis.ohio-state.edu 2440 Medary Avenue ...!cbosgd!osu-cis!tut.cis.ohio-state.edu!mdf Columbus, OH 43202-3014 Guest account at The Ohio State University