Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!munnari!otc!metro!fairlight!gary From: gary@fairlight.oz (Gary Evesson) Newsgroups: comp.sys.mac Subject: Salesmen and Manufacturer's responsibility. Message-ID: <306@fairlight.oz> Date: Tue, 1-Dec-87 19:12:29 EST Article-I.D.: fairligh.306 Posted: Tue Dec 1 19:12:29 1987 Date-Received: Mon, 7-Dec-87 00:09:07 EST References: <902@csun.UUCP> <11540052@hpsmtc1.HP.COM> Reply-To: gary@fairlight.oz (Gary Evesson) Organization: Fairlight Instruments, Sydney, Australia Lines: 31 In article <11540052@hpsmtc1.HP.COM> dlw@hpsmtc1.HP.COM (David Williams) writes: >It is >high time that Apple got into the support business especially at the prices >charged for their hardware! Just having the operator refer you to your local >dealer is not my idea of support, especially when so many of them are no where >near as technically competent as they should be. If Apple seriously intends to ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Never was a truer word spoken. I spent some time doing technical support for a distributor here in Australia, and spent almost half my time sorting out mis-information, mistakes and ignorance perpetrated by salesmen. There are of course exceptions, but the training of computer salesmen leaves alot to be desired. I here someone at Apple saying it is not their responsibility to train salesmen. This is true, but I think there should be some effort made to ensure that a dealer is providing at least some technical expertise. We do exactly that here at Fairlight - the requirements are extremely tough in our case. With all high-tech products, a non-technical buyer will believe nearly everything a salesman tells them, since the salesman is the purported expert. It reflects on the PRODUCT when a salesman sells a system that does not perform in the way promised. Often, I found that mistakes made by salesmen were not intentional but were simply due to a lack of knowledge. Perhaps it is time for manufacturers to provide some form of training scheme oriented towards salesmen selling their products. This would make life easier for everyone - the buyer, the salesman and the manufacturer. gary@fairlight.oz Gary Evesson.