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From: clubmac@runx.ips.oz (Macintosh Users Group)
Newsgroups: comp.sys.mac
Subject: Re: Salesmen and Manufacturer's responsibility.
Message-ID: <1253@runx.ips.oz>
Date: Thu, 3-Dec-87 21:41:19 EST
Article-I.D.: runx.1253
Posted: Thu Dec  3 21:41:19 1987
Date-Received: Thu, 10-Dec-87 02:39:37 EST
References: <902@csun.UUCP> <11540052@hpsmtc1.HP.COM> <306@fairlight.oz>
Reply-To: clubmac@runx.OZ (Macintosh Users Group - Sydney, Australia)
Organization: RUNX  Un*x Timeshare. Sydney, Australia.
Lines: 47

In article <306@fairlight.oz> gary@fairlight.oz (Gary Evesson) writes:
>
>Often, I found that mistakes made by salesmen were not intentional but were
>simply due to a lack of knowledge. Perhaps it is time for manufacturers to
>provide some form of training scheme oriented towards salesmen selling their
>products.  This would make life easier for everyone - the buyer, the salesman
>and the manufacturer.

Yes, most salespeople have very limited knowledge of the product they are
selling. This is true with any technical product, like computers,
telecommunications, industrial valves, etc.

HOWEVER, most salespeople aren't interested in improving their knowledge
of a product, they prefer to waffle their way through a sale. 

This is also true of many 'tech' support people, who know less about the
product than most users. I remember a representative from Microsoft who
attended a user group meeting to address the massive problems with Word 3.0,
and how they would be fixed in 3.01. This guy could not understand some
people's problems with Word 3.0, he simply blamed them for using Word 3.0
incorrectly. Of course, if they sent another tech support guy I know, he
would have done a marvellous job, as he *really* knows his stuff.
It must be said that Microsoft really have improved their support to users
over the last year, and this is a trend. What is REALLY needed now is to
make people aware that their user group has access to AppleLink, where you
can get straight answers from Apple.

Of course, there are some excellent dealers out there. In Sydney, there's
Logical Solutions, and these people are quite knowledgable. The same is
true of dealers around the world - it is just UNFORTUNATE that there isn't
some standard level of knowledge amongst dealers. 

To fix this, Apple should require *all* dealers to enrol *all* it's sales
personnel in better and more detailed training courses.

>
>
>						gary@fairlight.oz
>						Gary Evesson.

Jason Haines

Club Mac Macintosh Users Group, Sydney, Australia
Phone Home: +61-2-73-4444
Snail:      Box 213, Holme Building, Sydney University, NSW, 2006, Australia
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