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From: crimmins@uxc.cso.uiuc.edu
Newsgroups: comp.sys.mac
Subject: Re: Re: support for older machines
Message-ID: <174400083@uxc.cso.uiuc.edu>
Date: Thu, 3-Dec-87 22:23:00 EST
Article-I.D.: uxc.174400083
Posted: Thu Dec  3 22:23:00 1987
Date-Received: Wed, 9-Dec-87 06:06:19 EST
References: <11540059@hpsmtc1.HP.COM>
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Nf-ID: #R:hpsmtc1.HP.COM:11540059:uxc.cso.uiuc.edu:174400083:000:1023
Nf-From: uxc.cso.uiuc.edu!crimmins    Dec  3 21:23:00 1987


/* Written 12:15 pm  Dec  1, 1987 by dlw@hpsmtc1.HP.COM in uxc.cso.uiuc.edu:comp.sys.mac */
> Well Hp, Dec and IBM all have many more models of Machines [...] And they
> actually have support organizations and hotlines you can call to get answers
> and problems solved. They don't just refer you to some uninformed technically
> incompetent retail dealer!

umm...actually, I have an IBM AT myself, and have tried 3-4 times to talk to
a tech support person at IBM.  The consistent reply I get is "Where did you
buy it?  Go back to the dealer (univ. in my case) and talk with them."
The identical tact that Apple has taken.  Now, IBM has a marvelous reputation
for supporting large corporate customers, but they also feel they can walk
all over the little guy.  With the cost of today's systems, I'd like to think
I was getting a little more after-the-sale support from the manufacturer in
the form of telephone support and minimum 1 yr. warranties.

Well, I can dream, can't I?

-- Dan Crimmins
   crimmins@uxc.cso.uiuc.edu