Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!utgpu!water!watmath!clyde!cbosgd!ucbvax!ucdavis!caldwr!kwongj From: kwongj@caldwr.UUCP Newsgroups: comp.sys.apollo Subject: Apollo "patch" policy Message-ID: <212@caldwr.caldwr.gov> Date: Wed, 25-Nov-87 15:04:35 EST Article-I.D.: caldwr.212 Posted: Wed Nov 25 15:04:35 1987 Date-Received: Sun, 29-Nov-87 04:46:52 EST Organization: California Department of Water Resources Lines: 39 Keywords: software patches, updates I am unhappy with the way Apollo handles their distribution of patches/updates. In my attempt to obtain the tcp/ip patches I have encountered: call to- 1-800-2-apollo: "Oh, you have to call your local sale office". Local sale office: "Oh, you have to talk to your sale rep". Sale Rep.: "Ring ring ring ring... ring -- click!" Try again next day. Sale rep not in. Answering service left message for sale rep. Waited two days, no reply. Call again, same routine- got disconnected. Can Apollo automatically forward patches to those companies that have the affected software ?? How are we suppose to know if a update or patch is available if we don't poll our sale rep. Does Apollo mail out newsletter stating available patch/update ? If so, how do you get on the mailing list. James Kwong 1416 9 th Street Rm. 249 Sacramento, CA 95802 (916) 322-9430 Calif. Depart. of Water Resources ucdavis.edu!caldwr!kwongj (Internet) ...!ucbvax!ucdavis!caldwr!kwongj (UUCP) "Our program who art in memory, HELLO be thy name.. " Disclaimer: The opinions expressed above are mine, not those of the State of California or the California Department of Water Resources.