Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!munnari!otc!metro!ipso!runx!clubmac From: clubmac@runx.ips.oz (Macintosh Users Group) Newsgroups: comp.sys.mac Subject: Re: Salesmen and Manufacturer's responsibility. Message-ID: <1253@runx.ips.oz> Date: Thu, 3-Dec-87 21:41:19 EST Article-I.D.: runx.1253 Posted: Thu Dec 3 21:41:19 1987 Date-Received: Thu, 10-Dec-87 02:39:37 EST References: <902@csun.UUCP> <11540052@hpsmtc1.HP.COM> <306@fairlight.oz> Reply-To: clubmac@runx.OZ (Macintosh Users Group - Sydney, Australia) Organization: RUNX Un*x Timeshare. Sydney, Australia. Lines: 47 In article <306@fairlight.oz> gary@fairlight.oz (Gary Evesson) writes: > >Often, I found that mistakes made by salesmen were not intentional but were >simply due to a lack of knowledge. Perhaps it is time for manufacturers to >provide some form of training scheme oriented towards salesmen selling their >products. This would make life easier for everyone - the buyer, the salesman >and the manufacturer. Yes, most salespeople have very limited knowledge of the product they are selling. This is true with any technical product, like computers, telecommunications, industrial valves, etc. HOWEVER, most salespeople aren't interested in improving their knowledge of a product, they prefer to waffle their way through a sale. This is also true of many 'tech' support people, who know less about the product than most users. I remember a representative from Microsoft who attended a user group meeting to address the massive problems with Word 3.0, and how they would be fixed in 3.01. This guy could not understand some people's problems with Word 3.0, he simply blamed them for using Word 3.0 incorrectly. Of course, if they sent another tech support guy I know, he would have done a marvellous job, as he *really* knows his stuff. It must be said that Microsoft really have improved their support to users over the last year, and this is a trend. What is REALLY needed now is to make people aware that their user group has access to AppleLink, where you can get straight answers from Apple. Of course, there are some excellent dealers out there. In Sydney, there's Logical Solutions, and these people are quite knowledgable. The same is true of dealers around the world - it is just UNFORTUNATE that there isn't some standard level of knowledge amongst dealers. To fix this, Apple should require *all* dealers to enrol *all* it's sales personnel in better and more detailed training courses. > > > gary@fairlight.oz > Gary Evesson. Jason Haines Club Mac Macintosh Users Group, Sydney, Australia Phone Home: +61-2-73-4444 Snail: Box 213, Holme Building, Sydney University, NSW, 2006, Australia ACSnet: clubmac@runx.ips.oz ARPA: clubmac%runx.ips.oz@uunet.css.gov UUCP:{enea,hplabs,mcvax,prlb2,uunet,ubc-vision,ukc}!munnari!runx.ips.oz!clubmac