Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!linus!philabs!seismo!harpo!eagle!mhuxt!mhuxi!mhuxa!houxm!ihnp4!ixn5c!inuxc!pur-ee!CSvax:svb From: CSvax:svb@pur-ee.UUCP Newsgroups: net.ham-radio Subject: Service / Friendliness Equipment Manufactureres Message-ID: <534@purdue.UUCP> Date: Sun, 26-Jun-83 10:47:56 EDT Article-I.D.: purdue.534 Posted: Sun Jun 26 10:47:56 1983 Date-Received: Mon, 27-Jun-83 05:57:24 EDT Lines: 26 I would like to invite you to comment on contacts you had with leading manufacturers of ham radio equipment (like ICOM, Kenwood etc.). I will summarize and post to the net. You might esp. comment on the amount of time it took to get a response. You might have contacted a manufacturer for 1. service 2. warranty service 3. technical enquirery 4. proposal for improvement etc. etc...... The reason I ask this question is twofold: 1. These are problems which are never discussed in the ham radio magazines - may be because of fear to loose advertising money. 2. I bought a VB 2530 K (1W/25W 2m amplifier for the TR2500 handeld). The BNC cable was missing (it is listed in the manual). I wrote to Kenwood telling them that they should send one - for free of course. I received a bill for .50........... I think it is not my problem that they keep their manual consistent with what they intend to deliver. Stephan v. Bechtolsheim Purdue CS, DF 4 CK / W9