Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!tank!phd_ivo@gsbacd.uchicago.edu From: phd_ivo@gsbacd.uchicago.edu Newsgroups: comp.sys.next Subject: NeXT Policy Message-ID: <5572@tank.uchicago.edu> Date: 28 Sep 89 22:30:30 GMT Sender: news@tank.uchicago.edu Organization: University of Chicago Graduate School of Business Lines: 21 After reading about Apple's harddisk replacement policy for the common failure of their 80MB harddisk drive (i.e. if you have it for 4 months, you pay [~$800]), I am very happy to report that NeXT decided in my case, for the second time, to fix the laserprinter free of charge---despite my having gone 4 weeks over the warranty. I'll buy into NeXT anytime in the future over buying into Apple. The same day I heard about NeXT's decision, a colleague of mine ordered his own system---partly because of NeXT's attitude in my case. My one gripe is that (students listen) a one-year extended warranty is reputed to cost about $900. This is an awful lot for one of NeXT's target customers (students). Failure to give long or cheap warranties clearly signals that NeXT does not believe its hardware is reliable to new buyers. I think this is a pity, as I firmly believe in NeXT myself. Ivo Welch iwelch@agsm.ucla.edu phd_ivo@gsbacd.uchicago.edu