Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cornell!uw-beaver!rice!sun-spots-request
From: David.Eckhardt@b.gp.cs.cmu.edu
Newsgroups: comp.sys.sun
Subject: When Users Talk ...
Message-ID: <1785@brazos.Rice.edu>
Date: 27 Sep 89 20:28:43 GMT
Sender: root@rice.edu
Organization: Sun-Spots
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Keywords: Miscellaneous
Approved: Sun-Spots@rice.edu
X-Sun-Spots-Digest: Volume 8, Issue 143, message 9 of 10

In Volume 8, Issue 139, Dave Kemp Writes:

	Date:    Tue, 26 Sep 89 21:46 EDT
	From:    Kemp@dockmaster.ncsc.mil
	Subject: Re: warning about SparcStation configuration
	...

	It's been my experience that Sun listens to complaints.

Well, given his e-mail address, I'm not surprised that he's had that
experience.

Then again, perhaps that's not fair--I've always found Sun willing to
LISTEN but very often unwilling or unable to HELP.

Lest anybody claim I'm waving unfounded generalizations around:

(1) Very often source code is just plain unavailable (such as binary-only
patches, which are, of course, to important modules, otherwise they
wouldn't be patched, right?).

(2) Last time I was "in the loop" Sun support for the INTERNET STANDARD
hostname resolution protocol (the network is the computer, maybe, but THE
INTERNET IS *THE* NETWORK!) was (still) sub-standard (ie, binary patches).
Even if I missed them getting it right in the past few months, that's
still a multi-YEAR wait.

I speak from, but not for, CMU.

--Daemon