Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uwm.edu!gem.mps.ohio-state.edu!rpi!batcomputer!rogerj From: rogerj@batcomputer.tn.cornell.edu (Roger Jagoda) Newsgroups: comp.sys.next Subject: Re: Next Bugs Message-ID: <8932@batcomputer.tn.cornell.edu> Date: 25 Sep 89 23:19:38 GMT References: <2420@ucsfcca.ucsf.edu> Reply-To: rogerj@tcgould.tn.cornell.edu (Roger Jagoda) Organization: Cornell Theory Center, Cornell University, Ithaca NY Lines: 55 In article <2420@ucsfcca.ucsf.edu> jst@cca.ucsf.edu.UUCP (Joe Stong) writes: >I got private mail from Avadis Tevanian, who appears to be a software >manager at NeXT. As it was private, I will not include it, but I will >mention the content: It did NOT contain either helpful suggestions or >sympathy about my situation in maintaining a NeXT box. It merely >re-iterated observations that I had already made, and told me what I CANNOT >do with the NeXT box (namely remote system administration). I'd much rather >be told what I *CAN* do to improve my situation. I don't have much choice >in doing remote system administration. > >I would expect better public relations from a NeXT employee! Alright Mr. Stong, I have had it with your problems. I have to do remote NeXT Admin. as well and I DO sympathize with your situation, but I am going to draw the line right here and now. Avi and Ali have both been FREQUENT and super contibutors to this net. You even stated yourself that Avi sent you direct mail. Now, when have you ever gotten more than a "please contact your dealer for more information" from Apple, IBM, or heck from anyone else for that matter. Contact your dealer means YOU pay the dealer to solve a problem, NeXT posts problems from the designers of the system to a free and public access forum like comp.sys.next. How often do you see this from Apple or IBM (I believe Mr. Sculley has made a significant point to RESTRICT such access vis a vis the BIX posting). I manage the country's largest single NeXT installation, 30 machines in one site, 5 at another, and 7 scattered across campus, and I do the entire thing remote...but on a NeXT! How could anyone expect you to manage a machine with a KNOWN and PRONOUNCED GUI with anything but a character acsii terminal. This is rediculous...witness your situation. I will now stop my flame. I fully encourage Ali and Avi to CONTINUE (please :-) their postings. They are an enormous effort and show NeXT's continuing committment to the University community. I think most readers here will share this view (I hope they would, just call Apple for a problem and watch them either ask you for a field certification number or a developer's agreement number...heck, Avi and Ali wrote the darn stuff and they tell us how to use this GREATTT box!) Thanks guys, continue the good work. As for Mr. Stong. I think I can solve most of your problems. Why don't you give me a call anytime from 8:00AM to 19:00 PM EST (sorry, I have to study sometime). Or send me mail directly and I'll try to answer as much as possible. Sorry about the flames, but I believe in this machine and I have to fight enough MAChooked people as it is...over a Network of dump AppleTalk no less. Forget it. Thanks Avi, Ali...good night John Boy! Roger Jagoda FQOJ@CORNELL.CIT.CORNELL.EDU (607) 255-8960 ************************************************************************ Working for, but in no way representing those who pay me: --Roger Jagoda, Cornell University-- ************************************************************************