Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!accuvax.nwu.edu!tank!phd_ivo@gsbacd.uchicago.edu
From: phd_ivo@gsbacd.uchicago.edu
Newsgroups: comp.sys.next
Subject: NeXT Policy
Message-ID: <5572@tank.uchicago.edu>
Date: 28 Sep 89 22:30:30 GMT
Sender: news@tank.uchicago.edu
Organization: University of Chicago Graduate School of Business
Lines: 21


After reading about Apple's harddisk replacement policy for
the common failure of their 80MB harddisk drive (i.e. if you
have it for 4 months, you pay [~$800]), I am very happy to report that
NeXT decided in my case, for the second time, to fix the laserprinter
free of charge---despite my having gone 4 weeks over the warranty.

I'll buy into NeXT anytime in the future over buying into Apple.
The same day I heard about NeXT's decision, a colleague of mine
ordered his own system---partly because of NeXT's attitude in my
case.

My one gripe is that (students listen) a one-year extended warranty
is reputed to cost about $900. This is an awful lot for one of NeXT's
target customers (students). Failure to give long or cheap warranties
clearly signals that NeXT does not believe its hardware is reliable to
new buyers. I think this is a pity, as I firmly believe in NeXT myself.


Ivo Welch	iwelch@agsm.ucla.edu
		phd_ivo@gsbacd.uchicago.edu