Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cornell!uw-beaver!rice!sun-spots-request From: David.Eckhardt@b.gp.cs.cmu.edu Newsgroups: comp.sys.sun Subject: When Users Talk ... Message-ID: <1785@brazos.Rice.edu> Date: 27 Sep 89 20:28:43 GMT Sender: root@rice.edu Organization: Sun-Spots Lines: 30 Keywords: Miscellaneous Approved: Sun-Spots@rice.edu X-Sun-Spots-Digest: Volume 8, Issue 143, message 9 of 10 In Volume 8, Issue 139, Dave Kemp Writes: Date: Tue, 26 Sep 89 21:46 EDT From: Kemp@dockmaster.ncsc.mil Subject: Re: warning about SparcStation configuration ... It's been my experience that Sun listens to complaints. Well, given his e-mail address, I'm not surprised that he's had that experience. Then again, perhaps that's not fair--I've always found Sun willing to LISTEN but very often unwilling or unable to HELP. Lest anybody claim I'm waving unfounded generalizations around: (1) Very often source code is just plain unavailable (such as binary-only patches, which are, of course, to important modules, otherwise they wouldn't be patched, right?). (2) Last time I was "in the loop" Sun support for the INTERNET STANDARD hostname resolution protocol (the network is the computer, maybe, but THE INTERNET IS *THE* NETWORK!) was (still) sub-standard (ie, binary patches). Even if I missed them getting it right in the past few months, that's still a multi-YEAR wait. I speak from, but not for, CMU. --Daemon