Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uflorida!uakari.primate.wisc.edu!nic.MR.NET!ns!logajan
From: logajan@ns.network.com (John Logajan)
Newsgroups: comp.sys.atari.st
Subject: Re: REFILLING HP DeskJet INK CARTRIDGES -- a warning...
Message-ID: <1989Sep29.224049.15825@ns.network.com>
Date: 29 Sep 89 22:40:49 GMT
References: <890922.08325265.044109@SFA.CP6> <2150017@hpvcfs1.HP.COM>
Sender: news@ns.network.com
Organization: Network Systems Corporation, Mpls., MN
Lines: 38

neff@hpvcfs1.HP.COM (Dave Neff) of Hewlett Packard writes:
> 1) His pen deprimed due to a pen failure which has nothing to do with ink
> refilling.  This does happen sometimes and if a new pen suddenly deprimes
> and priming has no effect our dealers are authorized to replace the pen.

> 2) His pen deprimed and normal priming would have reprimed the pen but
> the prime tube is clogged due to using refilled cartridges.

Thanks for the discussion of these two failure modes.

> It is also true that a clogged tube is the main reason ink refills will void
> the warrantee.

I would think that it would have to be the only "maintenence" reason, the
other being purely profit oriented (scare people into paying high bucks for
two cents worth of ink.)  (By the way, I am not opposed to the profit motive,
in fact, I am trying to maximize it -- on my end!)

> It is also fairly easy to break some of the plastic parts if you don't know
> what you are doing.

Heck, you can say the same about some people's own body parts!

> your own oil in your car.  Its not very hard to do, but most people
> would rather spend some extra money to avoid dirtying their hands.

I actually had someone change my oil once.  It cost four times what I
could do it for.  I don't know what everyone else gets paid per hour, but
I just can't justify such luxuries.

> why HP does not want to have to pay for warantee repairs due to operating
> printer in a way that it wasn't designed. 

And they do WANT to have to pay for in warantee work? :-)

-- 
- John M. Logajan @ Network Systems;  7600 Boone Ave; Brooklyn Park, MN 55428 -
- logajan@ns.network.com, john@logajan.mn.org, Phn 612-424-4888, Fax 424-2853 -