Path: utzoo!utgpu!watmath!att!ucbvax!hplabs!hp-ses!rob From: rob@hp-ses.SDE.HP.COM (Robert Oyung) Newsgroups: comp.sys.amiga Subject: Re: Go-Amigo Message-ID: <6530002@hp-ses.SDE.HP.COM> Date: 8 Aug 89 16:03:54 GMT References: <3581@csd4.milw.wisc.edu> Organization: HP SW Engineering Systems - Palo Alto, CA Lines: 46 / hp-ses:comp.sys.amiga / admiral%m-5@Sun.COM (Michael Limprecht SUN Microsystems Mt. View Ca.) / 6:09 pm Jul 31, 1989 / In article <2844@mibte.UUCP>, jbh@mibte.UUCP (James Harvey) writes: [...edited...] > The catch is, I hear, that Commodore will NOT honor the warrenty > for any machine purchased through the mail, ergo Slipped Disk has What's this?? CBM will not honor there own warranty on there own machine because it was bought mail-order??? What gives here? What difference does it make how the machine was bought? If CBM builds a bad machine they should deal with it. > > SO..... If you are buying a mail order Amiga, be prepared to > ship the unit back to the same dealer if it breaks while under > warrenty as Commodore won't touch it. > > Never fails to amaze me how a company like CBM stays in business. Mick Not only will they not honor their own warranty because it was bought mail-order, the 3 San Francisco Bay Area dealers I have called are very hessitant about doing warranty service on any equiptment NOT bought from the specific dealer! I bought my Amiga 2500 system from a "discounter" at a show and needed some warranty work done on the monitor but they all say very strongly: "Bring it back to where you got it." The reasons I was given were: 1) Lots of paper work to fill out 2) Only partial reimbursment 3) Reimbursment takes 3-4 months 4) You can talk to the manager tomorrow This is not a flame against Commodore but rather a warning about low-price mail order/far away dealers. It's probably worth the extra money to go to a dealer nearby. -Rob __________________________________________________________________________ Robert Oyung Integrated Office Systems HP Corporate Offices rob@hpiosa.corp.hp.com