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From: judice@kyoa.enet.dec.com, , (L. J. Judice (DTN: 323-4103 FAX: 323-4533))
Newsgroups: comp.dcom.telecom
Subject: Help Needed With Voicemail System
Message-ID: 
Date: 15 Aug 89 19:26:42 GMT
Sender: news@vector.Dallas.TX.US
Lines: 23
Approved: telecom-request@vector.dallas.tx.us

Our office has recently installed an ASPEN (Octel Communications) Voicemail
system. The mode of operation is for users to BUSY/DA FORWARD their phones
(on an AT&T DIMENSION) to the ASPEN's incoming hunt group.

		o When you call from an outside telephone, you are connected
      	          to ASPEN, and to the voicemail-box associated with the
                  extension you were dialing. So, for example if you call me
                  at 201-xxx-xxxx, you will get "hello this is lou...."

		o But, when you call from an extention inside the facility,
		  you get the ASPEN main menu. This makes life a bit
		  annoying since you have to dial someone, wait for them
		  not to answer, wait for ASPEN to pick up and then
		  dial the extension AGAIN!

I am confused. I assume DIMENSION has no Calling Extension ID, so that
explains why it can't transfer to the right voicemailbox. But when
dialing from outside, is it safe to assume the CO has CLID, and that
THIS is what is used to make the association?

Thanks for any insight...

/ljj