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From: Miguel_Cruz@ub.cc.umich.edu
Newsgroups: comp.dcom.telecom
Subject: Supervision of Operators
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Date: 17 Aug 89 05:27:16 GMT
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X-TELECOM-Digest: volume 9, issue 307, message 6 of 8

Benson@odi.com writes in #288 about the "big brother" breathing down the
supposed necks of operators.  It's no secret that phone companies (and most
other places with similar service positions) time their operators'
performance.  But they don't, as you all but insist, get "fired" for
taking a little longer on a call.

If you're pleasant/talkative with an operator, he/she'll often take the
time to answer your question or whatever.  It's only if everyone who
called started asking for ringdowns in Rangoon that they'd get in trouble.
There's a such thing as leeway (it comes in the same package as common
sense), and operators know how much of it they have and they decide when
to use it.  They're people, understand?