Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wasatch!cs.utexas.edu!uunet!wuarchive!texbell!vector!telecom-gateway From: Miguel_Cruz@ub.cc.umich.edu Newsgroups: comp.dcom.telecom Subject: Supervision of Operators Message-ID:Date: 17 Aug 89 05:27:16 GMT Sender: news@vector.Dallas.TX.US Lines: 12 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 307, message 6 of 8 Benson@odi.com writes in #288 about the "big brother" breathing down the supposed necks of operators. It's no secret that phone companies (and most other places with similar service positions) time their operators' performance. But they don't, as you all but insist, get "fired" for taking a little longer on a call. If you're pleasant/talkative with an operator, he/she'll often take the time to answer your question or whatever. It's only if everyone who called started asking for ringdowns in Rangoon that they'd get in trouble. There's a such thing as leeway (it comes in the same package as common sense), and operators know how much of it they have and they decide when to use it. They're people, understand?