Path: utzoo!attcan!uunet!cs.utexas.edu!csd4.csd.uwm.edu!sjklafke
From: sjklafke@csd4.csd.uwm.edu (Scott James Klafke)
Newsgroups: comp.sys.apple
Subject: Re: CMS60 drives
Summary: Problems
Keywords: CMS Zip
Message-ID: <3870@csd4.csd.uwm.edu>
Date: 17 Aug 89 08:16:07 GMT
References: <8906180636.AA12689@crash.cts.com>
Sender: news@csd4.csd.uwm.edu
Reply-To: sjklafke@csd4.csd.uwm.edu (Scott James Klafke)
Organization: University of Wisconsin-Milwaukee
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In article <8906180636.AA12689@crash.cts.com> pnet01!pro-sol!pro-newfrontier!kblack@nosc.mil writes:
>I'm interested in compiling some statistics on how many people who have had
>CMS drives have had problems with their power supplies. I feel as though CMS
>has done buyers of its products a disservice, buy selling their drives with
>sub-standard power supplies. If it turn out that this is true, I'm
>considering, some sort of action via one of the consumer protection agencies.
>I would like the following information:
>        
>                Type of drive (size, computer type)
>                Approx date of purchase
>                Dates of service/service performed/
>                Any comments on general reliability
>
Well, I have had other problems with CMS. I don't think it was the power
supply that went, but anyways, it just stopped booting. No problem, the
drive was only 10 months old, still under warranty. Call CMS to get a RMA 
number, sounds easy enough, right? No. They wouldn't give me one over the
phone and they told me that any authorized CMS dealer would give me one. No
dice. The authorized ones said that they would only help me if I bought it
there, so I had to call the place in Georgia where I bought it (I live in WI).
They said I would have to mail it to them.

The funniest thing about this is this quote directly from the manual:
"CMS will repair it within 48 hours and ship it prepaid by similar common
carrier service as shipped to CMS.". How in the **** do I know how the GA 
computer store will send it to CMS?

Now how about a complaint about Zip Technology. That chip went 3 days after 
the hard drive. Zip's computers were down for 3 days, and when I finally got
a RMA, they told me that there were no chips that were ready for shipment
and it would probably take about 4-6 weeks for them to even look at my
package.

Great, so here I sit using floppies at 1 Mhz when I was used to 60 megs
and 4 Mhz. My hard drive has been gone 10 days and the Zip Chip for 7.
It sure is hard to re-adjust! And no, I don't just like to complain, other
than this I have had no other problems with these companies and really
do like these products.


--
Scott James Klafke    (sjklafke@csd4.csd.uwm.edu)
Scott & Company       Business Phone  Home Phone
372 E. Bay St.        (414) 438-1790  (414) 744-9058
Milw., WI  53207-1236 -- It isn't creative, but it's MINE! --