Path: utzoo!utgpu!watmath!att!tut.cis.ohio-state.edu!brutus.cs.uiuc.edu!wuarchive!texbell!vector!telecom-gateway From: bovine!john@apple.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: Sprint Bashing Should Stop! Message-ID:Date: 15 Aug 89 01:13:19 GMT Sender: news@vector.Dallas.TX.US Reply-To: bovine!john@apple.com Organization: ATI Wares Team Lines: 37 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 297, message 7 of 8 In article , rick@uunet.uu.net (Rick Adams) writes: > Why the continuing Sprint bashing? They aren't nearly as half-assed as > you seem determined to present them. Here are a couple of recent observations. They still have a very cavalier attitude toward service. They strongly suggest that they have far more important things to worry about that whether your call goes through and you can contact your UUCP neighbor in St. Marys, KS. As I was told, "Not many people call there so it's naturally not one of our major priorities." Well, thanks for your help, sir. The second thing is their billing. I have been really annoyed to received bills for calls made four months in the past, particularly when they are calls to be billed back to clients. You can imagine the warm reception I get from my client's accounts payable when they receive a bill for work long done and forgotten about. And finally, when was the last time you even tried to reach "customer service"? I have literally given up after thirty minutes of waiting and listening to their "commercials on hold" or their musak-on-hold that consists of three songs in rotation, over and over and over. When someone finally does answer, on many occasions I have been cut off and had to start the whole laborious procedure all over again. As long a Sprint has pretentions to being a major long distance carrier, they are going to have to live up to some minimum standards. If they provide satisfactory service for you, then fine. But for many of us, they fall short of the mark. It's not really in the spirit of free information exchange for us to just take it and be quiet. I'm sorry if you consider the mentioning of legitimate complaints to be bashing, but I hope the DIGEST never sinks to a level of inoccuous fluff. -- John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.uucp | San Jose, CA 95150 | M o o !