Path: utzoo!utgpu!watmath!att!tut.cis.ohio-state.edu!brutus.cs.uiuc.edu!wuarchive!texbell!vector!telecom-gateway
From: bovine!john@apple.com (John Higdon)
Newsgroups: comp.dcom.telecom
Subject: Re: Sprint Bashing Should Stop!
Message-ID: 
Date: 15 Aug 89 01:13:19 GMT
Sender: news@vector.Dallas.TX.US
Reply-To: bovine!john@apple.com
Organization: ATI Wares Team
Lines: 37
Approved: telecom-request@vector.dallas.tx.us
X-Submissions-To: telecom@eecs.nwu.edu
X-Administrivia-To: telecom-request@vector.dallas.tx.us
X-TELECOM-Digest: volume 9, issue 297, message 7 of 8

In article , rick@uunet.uu.net (Rick
Adams) writes:
> Why the continuing Sprint bashing? They aren't nearly as half-assed as
> you seem determined to present them.

Here are a couple of recent observations.

They still have a very cavalier attitude toward service. They strongly
suggest that they have far more important things to worry about that
whether your call goes through and you can contact your UUCP neighbor
in St. Marys, KS. As I was told, "Not many people call there so it's
naturally not one of our major priorities." Well, thanks for your help,
sir.

The second thing is their billing. I have been really annoyed to
received bills for calls made four months in the past, particularly
when they are calls to be billed back to clients. You can imagine the
warm reception I get from my client's accounts payable when they
receive a bill for work long done and forgotten about.

And finally, when was the last time you even tried to reach "customer
service"? I have literally given up after thirty minutes of waiting
and listening to their "commercials on hold" or their musak-on-hold
that consists of three songs in rotation, over and over and over. When
someone finally does answer, on many occasions I have been cut off and
had to start the whole laborious procedure all over again.

As long a Sprint has pretentions to being a major long distance
carrier, they are going to have to live up to some minimum standards.
If they provide satisfactory service for you, then fine. But for many
of us, they fall short of the mark. It's not really in the spirit of free
information exchange for us to just take it and be quiet. I'm sorry if
you consider the mentioning of legitimate complaints to be bashing, but
I hope the DIGEST never sinks to a level of inoccuous fluff.
--
        John Higdon         |   P. O. Box 7648   |   +1 408 723 1395
      john@zygot.uucp       | San Jose, CA 95150 |       M o o !