Path: utzoo!utgpu!watmath!att!tut.cis.ohio-state.edu!brutus.cs.uiuc.edu!apple!rewing
From: rewing@Apple.COM (Richard Ewing)
Newsgroups: comp.sys.apple
Subject: Re: System 5.0 run around
Message-ID: <34010@apple.Apple.COM>
Date: 15 Aug 89 15:47:48 GMT
References: <8908021459.AA00382@Wally.CC.MsState.Edu> <10693@smoke.BRL.MIL> <3437@internal.Apple.COM> <12027@orstcs.CS.ORST.EDU>
Organization: Apple Computer Inc, Cupertino, CA
Lines: 35

Here's even a better idea to get a problem solved if you have a delaer
problem.  (My reps will probably hate me for this, but they did
say that they wanted to know...) 

First, find out where your regional Apple computer office is (I can tell you
if you don't know) and call them.  Politely ask for whomever is the
dealer sales representative for whatever store you are having problems
with.  When you read said person, explain who you are, what computer
you own, whether you bought it from the dealer in question, and your
situation.  DO NOT enter the conversation as if this man is Lord Tarim
and is going to get your hard drive fixed gratis.  Being an ass doesn't
help here.  Instead, explain things in terms like "Poor knowledge
of Apple products", or "incompetent personnel (have names ready and reason)"
or "slow or poor service".  I guarentee you that by the time you hang
up that your Apple dealer rep will already start finding out what's wrong
with his store, and what's it going to take to correct the problem.
Your Apple dealer rep makes his money from the commission based on sales
from the stores in his region.  If one customer called saying that a dealer
has a problem with general customer service, then chances are that several
others have and just haven't bothered to call, and that means he's probably
losing money and customer mindshare.  I get calls all the time from people
with problems that turns out to be a dealer issue.  These things *can* be
fixed.  Apple *does* care.  Just take the time to let us know.

__________________________________________________________________________
|Disclaimer:  Segmentation Fault: Core Dumped.                            |
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|Internet: REWING@APPLE.COM-----------------------Rick Ewing              |
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