Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!ucbvax!agate!apple!bridge2!csi!nsc!pyramid!leadsv!laic!nova!darin From: darin@nova.laic.uucp (Darin Johnson) Newsgroups: comp.sys.amiga Subject: Re: Mail Order Amigas Message-ID: <659@laic.UUCP> Date: 10 Aug 89 19:11:17 GMT References: <21231@louie.udel.EDU> <1402@bnr-fos.UUCP>Sender: news@laic.UUCP Reply-To: darin@nova.UUCP (Darin Johnson) Organization: Lockheed AI Center, Menlo Park Lines: 28 In article dwl10@amdahl.uts.amdahl.com (Dave Lowrey) writes: >In article <1402@bnr-fos.UUCP> protcoop@bnr-public.UUCP (Co-op Student) writes: >> >>Another thing with mail order and local dealers is just this: >>Why the heck should the dealer even consider servicing your mail order >>machine when you previously turned your nose up to him and did not buy >>the computer from him? > >The phrase "CBM Authorized Service Center", to me at least, means that >the dealer fixex ALL In Wartentee equiptment. Not just equiptment that >was bought from him. This won't really apply to me, since my machine is out of warrantee by now. But I am moving soon. I would hate to think that I would have to ship my machine to the original dealer to get it serviced on warrantee (and get at least a month without a machine) when I can drive 10 minutes to a shop where I buy all my software/peripherals, etc. It sounds like good business sense to provide warrantee service on a machine bought elsewhere, since it gives the customer a better impression of the business, and they are more likely to come back. After the machine is out of warrantee, you don't want the user to avoid you when looking for service. If you want the give customers who buy machines from you preferential service, then give an additional warrantee period, or add other perks. If an "Apple Authorized Service Center" refused to service a warranteed machine, odds are they'd get a swift rap on the head. Darin Johnson (leadsv!laic!darin@pyramid.pyramid.com) We now return you to your regularly scheduled program.