Path: utzoo!utgpu!watmath!att!ucbvax!hplabs!hp-ses!rob
From: rob@hp-ses.SDE.HP.COM (Robert Oyung)
Newsgroups: comp.sys.amiga
Subject: Re: Go-Amigo
Message-ID: <6530002@hp-ses.SDE.HP.COM>
Date: 8 Aug 89 16:03:54 GMT
References: <3581@csd4.milw.wisc.edu>
Organization: HP SW Engineering Systems - Palo Alto, CA
Lines: 46

/ hp-ses:comp.sys.amiga / admiral%m-5@Sun.COM (Michael Limprecht SUN Microsystems Mt. View Ca.) /  6:09 pm  Jul 31, 1989 /
In article <2844@mibte.UUCP>, jbh@mibte.UUCP (James Harvey) writes:

   [...edited...]
   
       > The catch is, I hear, that Commodore will NOT honor the warrenty
       > for any machine purchased through the mail, ergo Slipped Disk has
   
       What's this?? CBM will not honor there own warranty on there own
       machine because it was bought mail-order??? What gives here?
       What  difference does it make how the machine was bought? If CBM
       builds a bad machine they should deal with it.
       > 
       > SO.....  If you are buying a mail order Amiga, be prepared to
       > ship the unit back to the same dealer if it breaks while under
       > warrenty as Commodore won't touch it.
       > 
       >      
       Never fails to amaze me how a company like CBM stays in business.
   Mick

Not only will they not honor their own warranty because it was bought
mail-order, the 3 San Francisco Bay Area dealers I have called are very
hessitant about doing warranty service on any equiptment NOT bought from
the specific dealer!  I bought my Amiga 2500 system from a "discounter" at
a show and needed some warranty work done on the monitor but they all say
very strongly:  "Bring it back to where you got it."  The reasons I was
given were:

    1) Lots of paper work to fill out
    2) Only partial reimbursment 
    3) Reimbursment takes 3-4 months
    4) You can talk to the manager tomorrow

This is not a flame against Commodore but rather a warning about low-price
mail order/far away dealers.  It's probably worth the extra money to go to
a dealer nearby.
 
-Rob

__________________________________________________________________________

Robert Oyung
Integrated Office Systems
HP Corporate Offices
rob@hpiosa.corp.hp.com