Path: utzoo!attcan!uunet!wuarchive!texbell!vector!telecom-gateway From: myerston@cts.sri.com Newsgroups: comp.dcom.telecom Subject: Yuppies and Operators Message-ID:Date: 11 Aug 89 16:12:00 GMT Sender: news@vector.Dallas.TX.US Organization: SRI Intl, Inc., Menlo Park, CA 94025 [(415)326-6200] Lines: 13 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 290, message 5 of 13 My apologies to Douglas Scott Reuben and anyone else who may have gotten bent out of shape about my recent posting. My point was (and is) NOT that Reuben or anyone else should or should not dial as they desire, rather that the invitation to "Try ...." can cause difficulties for the Operators. Long Distance Operators are the original ACD SLAVES. The are not short and abrupt because they want to be but because their job depends on handling time, calls per hour and a litany of such measurements. An ironic twist is the recent posting pointing out that management replacements during the RBOC strike are nicer and friendlier than the normal operators. These same people would severly discipline a regular operator doing the same.