Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!cs.utexas.edu!usc!bloom-beacon!spdcc!dyer From: dyer@spdcc.COM (Steve Dyer) Newsgroups: comp.sys.ibm.pc.rt Subject: Re: IBM bug notification/update policy Message-ID: <4187@ursa-major.SPDCC.COM> Date: 11 Aug 89 15:14:01 GMT References: <550@pan.UUCP> <990@ks.UUCP> <8147@spool.cs.wisc.edu> Reply-To: dyer@ursa-major.spdcc.COM (Steve Dyer) Organization: S.P. Dyer Computer Consulting, Cambridge MA Lines: 16 Using SCO as a typical UNIX System V vendor, I can state that they do not have a policy of distributing bug fixes to all supported customers, yet the sentiment about the quality of their support is generally quite positive. I wonder why? First, they have relatively frequent minor releases encompassing all bug fixes; second, their support team is skilled and responsive. I think if customers do not have faith in the quality of the support service to begin with, then they will focus on minutiae such as not being sent bug fixes immediately, when in fact it indicates a more general dissatisfaction. -- Steve Dyer dyer@ursa-major.spdcc.com aka {ima,harvard,rayssd,linus,m2c}!spdcc!dyer dyer@arktouros.mit.edu