Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!ucbvax!ANDREW.CMU.EDU!jm7e+
From: jm7e+@ANDREW.CMU.EDU ("Jeremy G. Mereness")
Newsgroups: comp.sys.apple
Subject: Re: Apple Dealers
Message-ID: 
Date: 13 Aug 89 19:47:41 GMT
References: <57407@tut.cis.ohio-state.edu>
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One thing to try is to talk to service people and technicians. These
are the people who seem to know about what's what. I phone call to
these guys before you show up to an Authorized Dealer may make the
difference, as the sales people have always been no-nothing bozos in my
experience. I managed to get a friend of mine to have his first
generation //c upgraded to Unidisk capability for no charge by talking
first to a member of the service staff. Don't even deal with the
salesmen except to say "Fred the technician sent me.."

Going to the same place on a weekend to ask for a copy of GS/OS, a
bozoid from outer space whose neck twitched and breath stank told me
that I would have to pay for the upgrade. Telling him this wasn't true
got a response that the place was about to close and that I should
leave. He said that I might try the service department on Monday. I
felt like shooting the putz. 

The moral? Call the techies first. They're paid to have superior minds
than salesmen. 
jeremy mereness 
=============   "A car in every pot; a chicken in every garage"
jm7e+@andrew.cmu.edu (Arpanet)
r746jm7e@CMCCVB (vax.... Bitnet)