Path: utzoo!attcan!uunet!wuarchive!texbell!vector!telecom-gateway
From: myerston@cts.sri.com
Newsgroups: comp.dcom.telecom
Subject: Yuppies and Operators
Message-ID: 
Date: 11 Aug 89 16:12:00 GMT
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X-TELECOM-Digest: volume 9, issue 290, message 5 of 13


     My apologies to Douglas Scott Reuben and anyone else who may
have gotten bent out of shape about my recent posting.  My point was
(and is) NOT that Reuben or anyone else should or should not dial as
they desire, rather that the invitation to "Try ...." can cause
difficulties for the Operators.  Long Distance Operators are the
original ACD SLAVES.  The are not short and abrupt because they want
to be but because their job depends on handling time, calls per hour
and a litany of such measurements.  An ironic twist is the recent
posting pointing out that management replacements during the RBOC
strike are nicer and friendlier than the normal operators.  These
same people would severly discipline a regular operator doing the
same.