Path: utzoo!utgpu!watmath!att!tut.cis.ohio-state.edu!mailrus!csd4.milw.wisc.edu!bionet!ames!haven!adm!smoke!gwyn
From: gwyn@smoke.BRL.MIL (Doug Gwyn)
Newsgroups: comp.sys.apple
Subject: Re: System 5.0 run around
Message-ID: <10693@smoke.BRL.MIL>
Date: 9 Aug 89 20:47:21 GMT
References: <8908021459.AA00382@Wally.CC.MsState.Edu>
Reply-To: gwyn@brl.arpa (Doug Gwyn)
Organization: Ballistic Research Lab (BRL), APG, MD.
Lines: 20

In article <8908021459.AA00382@Wally.CC.MsState.Edu> eddie@CC.MSSTATE.EDU (Eddie Mikell) writes:
>It's amazing how bad the information flow is between the Apple dealers.  I
>can almost understand such problems with a very small dealer in a town where
>maybe, 10 or 20 IIgs are sold a year, but Atlanta?

Don't get too shocked, but about a year ago when I was in the Silicon
Valley area (Apple's corporate backyard), I tried getting similar
information (of course about a different Apple product, I think it was
a ROM upgrade, maybe SCSI interface Rev. C, or the ProFile interface)
from several Apple dealers in the area, located via the Yellow Pages,
and the few dealers who hadn't dumped Apple for IBM PC compatibles
were generally as ignorant as the ones you reported.  I finally found
one who was nice enough to try to obtain the information through
AppleLink, with no success despite considerable effort.  (I finally
found out what I needed to know through this newsgroup.)

If the Cupertino/Palo Alto/etc. Apple dealers don't know about such
(absolutely ESSENTIAL) product upgrades, certainly I wouldn't expect
ones farther away to know anything at all.  Something is seriously
wrong with that dealership program..