Path: utzoo!attcan!uunet!pyrdc!netsys!vector!telecom-gateway
From: stiatl!tom@gatech.edu (Tom Wiencko)
Newsgroups: comp.dcom.telecom
Subject: Re: Sprint Bashing Should Stop!
Message-ID: 
Date: 16 Aug 89 16:26:32 GMT
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Reply-To: Tom Wiencko 
Organization: Sales Technologies Inc., "The Procedure IS the product"
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In article  rick@uunet.uu.net (Rick
Adams) writes:
>Background:
>My Sprint bill is $30,000 - $40,000 per month. My phone bill comes in a big
>box with detail of every call. I have NEVER found one of those details
>to be a call that was not answered.

>I consider the offhanded and uninformed response of the moderator that
>"Sprint doesn't have answer supervision" to be uncalled for bashing.
>It is not factual and it as uncalled for.

>For some reason, very little of the Sprint "information" is factual or
>current. This is what I object to.

Nonsense.  Sprint will admit it to you if you push them hard enough.

With this large a phone bill, unless you happen to make long calls to
areas with Feature Group D trunks, it is almost impossible for you not to
have some 1 minute phone calls (or whatever minimum billing interval Sprint
happens to use on your account) which are not real completed calls.  The
technology is simply not in place for them to be able to provide call
supervision everywhere (unless they get Feature Group C lines as I mentioned
in a previous message).

This is not "Sprint bashing"; this is simple exposure of the facts of the
matter.  The fact that you find Sprint's service and billing procedures
acceptable does not mean that it is acceptable to everyone, and in particular,
it does not mean that they take the same good care of residental or small
business customers.  Not all of us have $30,000 phone bills, but would like
to get quality phone service, accurate billing, and reasonable response to
problems.

I, for one, have have good experiences with Sprint line quality, but horrid
experiences with their billing and so-called "security" procedures.  I have
had months where 40% (yes, almost half) of the calls on a Sprint bill were
one minute calls which actually were busy, no answer, or even dropped calls.

So believe it when people complain about Sprint's billing procedures.  There
is proof.  They will even occasionally admit it themselves.

Tom