Path: utzoo!attcan!utgpu!watmath!att!dptg!rutgers!cs.utexas.edu!uunet!ibmarc!drake
From: drake@ibmarc.uucp (Sam Drake)
Newsgroups: comp.sys.ibm.pc.rt
Subject: Re: IBM bug notification/update policy
Message-ID: <990@ks.UUCP>
Date: 8 Aug 89 17:47:37 GMT
References: <550@pan.UUCP>
Sender: news@ibmarc.UUCP
Reply-To: drake@ibmarc.UUCP (Sam Drake)
Organization: IBM Almaden Research Center, San Jose
Lines: 11

I'm not an official spokesman, so ignore anything I say below.

Things aren't quite as bad as portrayed in the earlier append.  For example,
when calling Support you don't have to "play 20 questions" to get the
latest service; simply say, "I want a copy of the latest service for xyz" and
they will send it to you.  Update diskettes seem to come out every 
few weeks, and they are cumulative.  I've had good results with
this for years with AIX support, and internal IBMers historically have 
had to go through the exact same process as customers do to get fixes.

Sam Drake / IBM Almaden Research Center