Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!purdue!tut.cis.ohio-state.edu!brutus.cs.uiuc.edu!wuarchive!texbell!vector!telecom-gateway From: judice@kyoa.enet.dec.com, , (L. J. Judice (DTN: 323-4103 FAX: 323-4533)) Newsgroups: comp.dcom.telecom Subject: Help Needed With Voicemail System Message-ID:Date: 15 Aug 89 19:26:42 GMT Sender: news@vector.Dallas.TX.US Lines: 23 Approved: telecom-request@vector.dallas.tx.us Our office has recently installed an ASPEN (Octel Communications) Voicemail system. The mode of operation is for users to BUSY/DA FORWARD their phones (on an AT&T DIMENSION) to the ASPEN's incoming hunt group. o When you call from an outside telephone, you are connected to ASPEN, and to the voicemail-box associated with the extension you were dialing. So, for example if you call me at 201-xxx-xxxx, you will get "hello this is lou...." o But, when you call from an extention inside the facility, you get the ASPEN main menu. This makes life a bit annoying since you have to dial someone, wait for them not to answer, wait for ASPEN to pick up and then dial the extension AGAIN! I am confused. I assume DIMENSION has no Calling Extension ID, so that explains why it can't transfer to the right voicemailbox. But when dialing from outside, is it safe to assume the CO has CLID, and that THIS is what is used to make the association? Thanks for any insight... /ljj