Path: utzoo!utgpu!watmath!clyde!att!rutgers!mit-eddie!uw-beaver!cornell!rochester!pt.cs.cmu.edu!cadre!pitt!cisunx!tjw
From: tjw@cisunx.UUCP (TJ Wood WA3VQJ)
Newsgroups: news.admin
Subject: DEC Customer Service (was Re: How safe is UUCP?)
Message-ID: <14188@cisunx.UUCP>
Date: 6 Dec 88 17:27:39 GMT
References: <4950@b-tech.ann-arbor.mi.us> <811@mailrus.cc.umich.edu> <1555@ssc.UUCP> <573@dover.uucp> <2343@ddsw1.MCS.COM> <230@taniwha.UUCP>
Reply-To: tjw@vms.cis.pittsburgh.edu (Terry J Wood)
Organization: University of Pittsburgh
Lines: 35

In article <230@taniwha.UUCP> paul@taniwha.UUCP (Paul Campbell) writes:
>In article <2343@ddsw1.MCS.COM> karl@ddsw1.MCS.COM(Karl Denninger) writes:
>>In article <573@dover.uucp> waters@dover.UUCP (Mike Waters) writes:
   
>>>The first version of VMS (1.0) came with ann account FIELD, password
>>>SERVICE !!!!! DEC's field service got upset if you changed the
>>>password. 
>>What's worse is that DEC ships VMS with a "SYSTEM" account, with the password
>>"MANAGER".  This firm neither changes that password nor tells others to do
 
>To be fair the System Manager documentation tells you to change these passwords
>as part of system installation (also the password for UETP). It was always
                             .
                             .
                             .
>isn't doing their job!! Field Service only complained once, I just showed them
>the manual ...

This is rather interesting -- seeing a customer's point of view!  I worked
for Digital Equipment Corp in the Pittsburgh office for 3 1/2 years as a
Software Specialist and was on site 95% of the time.  I would *NEVER*
have "complained" to a customer as this was a sure way to catch H*LL
from my manager.  The philosophy was that a customer's machine was
his/hers to configure the way they pleased and you worked around their
needs.

Maybe not all offices are that flexible.  The Philly district (which Pgh
was a part of) won the customer service awards, year after year, though.

Terry
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