Path: utzoo!utgpu!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!ames!pasteur!ucbvax!usenix!mtxinu!taniwha!paul From: paul@taniwha.UUCP (Paul Campbell) Newsgroups: news.admin Subject: Re: DEC Customer Service (was Re: How safe is UUCP?) Message-ID: <236@taniwha.UUCP> Date: 7 Dec 88 17:14:44 GMT References: <4950@b-tech.ann-arbor.mi.us> <811@mailrus.cc.umich.edu> <1555@ssc.UUCP> <573@dover.uucp> <2343@ddsw1.MCS.COM> <230@taniwha.UUCP> <14188@cisunx.UUCP> Reply-To: paul@taniwha.UUCP (Paul Campbell) Organization: Taniwha Systems Design, Oakland Lines: 24 In article <14188@cisunx.UUCP> tjw@vms.cis.pittsburgh.edu (Terry J Wood) writes: >This is rather interesting -- seeing a customer's point of view! I worked >for Digital Equipment Corp in the Pittsburgh office for 3 1/2 years as a >Software Specialist and was on site 95% of the time. I would *NEVER* >have "complained" to a customer as this was a sure way to catch H*LL >from my manager. The philosophy was that a customer's machine was >his/hers to configure the way they pleased and you worked around their >needs. This is as it should be ..... To be fair I should have said that the system (and field service) I was talking about was not in the U.S (it was the most southerly Vax in the world at the time and hence logisticly a long way away from DEC US) our town had only one DEC person (field service and sales), he was REAL happy to actually have a Vax to look after .... Paul -- Paul Campbell ..!{unisoft|mtxinu}!taniwha!paul (415)420-8179 Taniwha Systems Design, Oakland CA "Read my lips .... no GNU taxes"