Path: utzoo!utgpu!watmath!clyde!att!rutgers!mit-eddie!uw-beaver!cornell!rochester!pt.cs.cmu.edu!cadre!pitt!cisunx!tjw From: tjw@cisunx.UUCP (TJ Wood WA3VQJ) Newsgroups: news.admin Subject: DEC Customer Service (was Re: How safe is UUCP?) Message-ID: <14188@cisunx.UUCP> Date: 6 Dec 88 17:27:39 GMT References: <4950@b-tech.ann-arbor.mi.us> <811@mailrus.cc.umich.edu> <1555@ssc.UUCP> <573@dover.uucp> <2343@ddsw1.MCS.COM> <230@taniwha.UUCP> Reply-To: tjw@vms.cis.pittsburgh.edu (Terry J Wood) Organization: University of Pittsburgh Lines: 35 In article <230@taniwha.UUCP> paul@taniwha.UUCP (Paul Campbell) writes: >In article <2343@ddsw1.MCS.COM> karl@ddsw1.MCS.COM(Karl Denninger) writes: >>In article <573@dover.uucp> waters@dover.UUCP (Mike Waters) writes: >>>The first version of VMS (1.0) came with ann account FIELD, password >>>SERVICE !!!!! DEC's field service got upset if you changed the >>>password. >>What's worse is that DEC ships VMS with a "SYSTEM" account, with the password >>"MANAGER". This firm neither changes that password nor tells others to do >To be fair the System Manager documentation tells you to change these passwords >as part of system installation (also the password for UETP). It was always . . . >isn't doing their job!! Field Service only complained once, I just showed them >the manual ... This is rather interesting -- seeing a customer's point of view! I worked for Digital Equipment Corp in the Pittsburgh office for 3 1/2 years as a Software Specialist and was on site 95% of the time. I would *NEVER* have "complained" to a customer as this was a sure way to catch H*LL from my manager. The philosophy was that a customer's machine was his/hers to configure the way they pleased and you worked around their needs. Maybe not all offices are that flexible. The Philly district (which Pgh was a part of) won the customer service awards, year after year, though. Terry -- (UUCP) {decwrl!allegra,bellcore,cadre,psuvax1}!pitt!cisunx!cisvms!tjw (BITNET) TJW@PITTVMS (Internet) tjw%vms.cis.pittsburgh.edu@vb.cc.cmu.edu (CC-Net) CISVMS::TJW