Path: utzoo!utgpu!watmath!clyde!att!rutgers!cmcl2!nrl-cmf!ames!pasteur!ucbvax!BOGART.STANFORD.EDU!gutow
From: gutow@BOGART.STANFORD.EDU ("JONATHON GUTOW")
Newsgroups: comp.sys.mac
Subject: A company out to make their customers happy! (Borland)
Message-ID: <8812010651.AA28730@ucbvax.Berkeley.EDU>
Date: 1 Dec 88 06:49:00 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Lines: 35


I've been using the original release of Borland Turbo Pascal Macintosh.
I was reasonably impressed by it.  I recently learned that they had
fixed  some of the bugs and had release version 1.1 available.  I had
never received a notice to this effect and was a little upset...my fault,
I had filled out but not sent in my registration card.

Not to worry I called up Borland.  In under two minutes they had me 
registered as a user and after charging $15.00 to my VISA card shipped
me a copy of the upgrade.

The best part of this is that when I ordered the upgrade I was warned
that the program was backordered.  No muttering under their breath;  they
told me it was back  ordered and they had no indication as to how bad
the backlog was.  The person who was helping me said he guessed that at
best this meant 2-3 weeks.  This honesty was very impressive.

I was even more impressed today when in less than one week the upgrade
arrived.

Borland is the only computer (make that simply 'only') company I've 
ever dealt with that actually remembers who keeps them in business.
They don't try to charge the customer outrageous prices and they
write good software.  They're also nice to you when you have questions!

I just wanted to state my opinions.  Is there a Borland address I can
reach on the networks?  I'd like to send my compliments directly to them.

ARE ALL YOU OTHER COMPANIES (APPLE INCLUDED) LISTENING.  YOU CAN TAKE A
LESSON IN CUSTOMER SERVICE AND RELATIONS FROM YOUR GOOD NEIGHBOR.

___________________________________________________________
Jonathan (not Jonathon, my sysop can't spell any better than I can) Gutow

Gutow@bogart.stanford.edu