Path: utzoo!utgpu!watmath!clyde!att!rutgers!mailrus!cwjcc!tut.cis.ohio-state.edu!husc6!rice!sun-spots-request From: lecgwy!lyons@rutgers.edu (Marty Lyons) Newsgroups: comp.sys.sun Subject: Poor 800-number response Message-ID: <8811161820.AA06476@rutgers.edu> Date: 29 Nov 88 13:15:47 GMT Sender: usenet@rice.edu Organization: Rice University, Houston, Texas Lines: 20 Approved: Sun-Spots@rice.edu Original-Date: Wed, 16 Nov 88 13:18:10 est X-Sun-Spots-Digest: Volume 7, Issue 28, message 12 of 13 Thought you folks at Sun should know (are you listening?) that because the response of your 800 service number is so horrendous, I am now recommending Apollo workstations. Typically, it has taken between 4 and 7 days to get any type of answer, sometimes to just be called back. This is absurd considering I can get help within an hour from virtually any other vendor. Sun is at our site at the moment, giving a sales presentation. They are more concerned with selling more hardware than helping us fix our current problems. It seems Sun should get their priorities straight, and remember who the customer is. It's beginning to look like Sun is taking IBM's attitude of "We're the best, so what we say goes." I know other sites have similar complaints. The question is, are you listening Sun ? --- Marty Lyons, Lockheed Electronics Company, 1501 U.S. Highway 22, CS #1, M/S 147, Plainfield, N.J. 07061-1501 (201) 757-1600 x3156 LYONS@LECGWY.LEC.LOCKHEED.COM or LYONS%LECGWY.UUCP@AUSTIN.LOCKHEED.COM