Path: utzoo!utgpu!watmath!clyde!att!rutgers!cmcl2!nrl-cmf!ames!pasteur!ucbvax!BOGART.STANFORD.EDU!gutow From: gutow@BOGART.STANFORD.EDU ("JONATHON GUTOW") Newsgroups: comp.sys.mac Subject: A company out to make their customers happy! (Borland) Message-ID: <8812010651.AA28730@ucbvax.Berkeley.EDU> Date: 1 Dec 88 06:49:00 GMT Sender: daemon@ucbvax.BERKELEY.EDU Lines: 35 I've been using the original release of Borland Turbo Pascal Macintosh. I was reasonably impressed by it. I recently learned that they had fixed some of the bugs and had release version 1.1 available. I had never received a notice to this effect and was a little upset...my fault, I had filled out but not sent in my registration card. Not to worry I called up Borland. In under two minutes they had me registered as a user and after charging $15.00 to my VISA card shipped me a copy of the upgrade. The best part of this is that when I ordered the upgrade I was warned that the program was backordered. No muttering under their breath; they told me it was back ordered and they had no indication as to how bad the backlog was. The person who was helping me said he guessed that at best this meant 2-3 weeks. This honesty was very impressive. I was even more impressed today when in less than one week the upgrade arrived. Borland is the only computer (make that simply 'only') company I've ever dealt with that actually remembers who keeps them in business. They don't try to charge the customer outrageous prices and they write good software. They're also nice to you when you have questions! I just wanted to state my opinions. Is there a Borland address I can reach on the networks? I'd like to send my compliments directly to them. ARE ALL YOU OTHER COMPANIES (APPLE INCLUDED) LISTENING. YOU CAN TAKE A LESSON IN CUSTOMER SERVICE AND RELATIONS FROM YOUR GOOD NEIGHBOR. ___________________________________________________________ Jonathan (not Jonathon, my sysop can't spell any better than I can) Gutow Gutow@bogart.stanford.edu