Path: utzoo!attcan!uunet!seismo!sundc!pitstop!sun!decwrl!labrea!rutgers!cmcl2!phri!cooper!dasys1!tbetz From: tbetz@dasys1.UUCP (Tom Betz) Newsgroups: comp.misc Subject: Re: R.I.P. BYTE: Open Letter to The Editor Summary: Actually, you are not far from the truth! Message-ID: <6578@dasys1.UUCP> Date: 22 Sep 88 05:08:45 GMT References: <6646@well.UUCP> <5479@ecsvax.uncecs.edu> <717@mcrware.UUCP> <661@proxftl.UUCP> <1550@ficc.uu.net> Reply-To: tbetz@dasys1.UUCP (Tom Betz) Organization: Zen Community of New York Lines: 45 Quoth morrison@ficc.uu.net (brad morrison XNX SE#) in <1550@ficc.uu.net>: |In article <661@proxftl.UUCP>, bill@proxftl.UUCP (T. William Wells) writes: |> Oh, don't be silly. If they weren't serving their existing |> readers, they'd be getting so many cancellations that their |> parent company would tell them to change. | |As I recall, this whole affair began with someone posting an | | "I've been trying to cancel my BYTE subscription | for about six weeks now, to no avail! Has anybody | else run into this problem?" | |article, which had several followups which seemed to confirm the |ineptitude of the new management. | |That was, what? Three months ago? Maybe the cancellation department |is getting better with practice. :-) Actually, about six months ago, McGraw-Hill canceled a contract they had with a subscription fulfillment service. Since the contract was cancelled, said service had no interest in providing service, and as a result, Byte subscribers were suffereing an endless deluge of mailings to re-up, and were unable to cancel subscriptions. McGraw-Hill has, as of this week, taken over the task themselves (with an 800 number... I am sorry, I tossed the note it was on) and are providing prompt cancellation and other subscriber service. I called them to insure that my sub was actually still active for the last year I will probably subscribe, since I had paid for it in July, but was still receiving expiration notices as recently as last week. |-- |Brad Morrison Ferranti International Controls Corporation |phone: (713) 274-5449 12808 W. Airport Boulevard |UUCP: uunet!ficc!morrison (morrison@ficc.uu.net) Sugar Land, TX 77478 |------------ grep me no patterns and I'll tell you no lines ------------- -- "If I found the truth I would tell you |Tom Betz and you would have me shot." |ZCNY, Yonkers, NY 10701-2509 -- Carlos Fuentes -- |UUCP: tbetz@dasys1.UUCP or "What is truth?" -- Johnny Cash | ...!cmcl2!phri!dasys1!tbetz