Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!bloom-beacon!apple!bionet!agate!ucbvax!EGLIN-VAX.ARPA!forde From: forde@EGLIN-VAX.ARPA ("MAJ ERIC S. FORD") Newsgroups: comp.sys.apple Subject: Complaints - to be or not to be!? Message-ID: <8809231932.aa14464@SMOKE.BRL.MIL> Date: 24 Sep 88 00:01:00 GMT Sender: daemon@ucbvax.BERKELEY.EDU Organization: The Internet Lines: 26 I've been pondering some of the recent postings here about the criticisms we tend to heap on Apple Computing for our impressions of their support to us (or lack thereof) and our assessments of their "poor" research, development, and marketing approaches. I've been particularly intrigued by those who chastise us for being too harsh and not recognizing the good things that Apple does. Well, I would like to pose a few questions to those who feel the need to defend Apple against us. First, do any of you think that Keith Rollin was given the task of monitoring and answering discussions on these nets because Apple wanted one of their employees to tune in to laudatory comments? Doesn't it seem more likely that Apple wants to hear complaints so they can determine just what they need to correct? How would you view the necessity to continue the service Keith provides if all he received were praises for the company? The praise that Apple wants, and gets, comes from our continuing purchases of their products but they can't wait for us to stop buying to determine something might be wrong. Hence the need for a way to receive our complaints NOT praises. It is up to us to help expose misconceptions on their part about 'what the market wants' and how their 'improvements' are received. In the area of telecomputing, we might be the vocal majority but we are still a minority in terms of all computer users (some of whom can't yet spell modem). I would counsel you to keep the complaints coming and hope Apple Computing can correct even a small percentage. Eric S. Ford FORDE@EGLIN-VAX.ARPA