Path: utzoo!attcan!uunet!seismo!sundc!pitstop!sun!decwrl!labrea!rutgers!cmcl2!phri!cooper!dasys1!tbetz
From: tbetz@dasys1.UUCP (Tom Betz)
Newsgroups: comp.misc
Subject: Re: R.I.P. BYTE:  Open Letter to The Editor
Summary: Actually, you are not far from the truth!
Message-ID: <6578@dasys1.UUCP>
Date: 22 Sep 88 05:08:45 GMT
References: <6646@well.UUCP> <5479@ecsvax.uncecs.edu> <717@mcrware.UUCP> <661@proxftl.UUCP> <1550@ficc.uu.net>
Reply-To: tbetz@dasys1.UUCP (Tom Betz)
Organization: Zen Community of New York
Lines: 45

Quoth morrison@ficc.uu.net (brad morrison XNX SE#) in <1550@ficc.uu.net>:
|In article <661@proxftl.UUCP>, bill@proxftl.UUCP (T. William Wells) writes:
|> Oh, don't be silly.  If they weren't serving their existing
|> readers, they'd be getting so many cancellations that their
|> parent company would tell them to change.
|
|As I recall, this whole affair began with someone posting an
|
|	"I've been trying to cancel my BYTE subscription
|	for about six weeks now, to no avail!  Has anybody 
|	else run into this problem?"
|
|article, which had several followups which seemed to confirm the
|ineptitude of the new management.
|
|That was, what?  Three months ago?  Maybe the cancellation department
|is getting better with practice.   :-)

Actually, about six months ago, McGraw-Hill canceled a contract they had 
with a subscription fulfillment service.  Since the contract was cancelled, 
said service had no interest in providing service, and as a result, Byte 
subscribers were suffereing an endless deluge of mailings to re-up, and were
unable to cancel subscriptions.

McGraw-Hill has, as of this week, taken over the task themselves (with an 800
number... I am sorry, I tossed the note it was on) and are providing prompt
cancellation and other subscriber service.  I called them to insure that
my sub was actually still active for the last year I will probably subscribe, 
since I had paid for it in July, but was still receiving expiration notices
as recently as last week.



|-- 
|Brad Morrison                 Ferranti International Controls Corporation
|phone: (713) 274-5449                          12808 W. Airport Boulevard
|UUCP:  uunet!ficc!morrison (morrison@ficc.uu.net)    Sugar Land, TX 77478
|------------ grep me no patterns and I'll tell you no lines -------------


-- 
      "If I found the truth I would tell you    |Tom Betz 
           and you would have me shot."         |ZCNY, Yonkers, NY 10701-2509
            --  Carlos Fuentes  --              |UUCP: tbetz@dasys1.UUCP or
        "What is truth?" --  Johnny Cash        | ...!cmcl2!phri!dasys1!tbetz