Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!purdue!decwrl!hplabs!hpda!hptsug2!taylor
From: mfv@ptsfa.PacBell.COM (Michael Vargo)
Newsgroups: comp.society
Subject: Re: Standards, and touch tone interfaces
Message-ID: <517@hptsug2.HP.COM>
Date: 19 Sep 88 17:00:02 GMT
Sender: netnews@hptsug2.HP.COM
Organization: Pacific * Bell, San Ramon, CA
Lines: 18
Approved: taylor@hplabs

In light of the discussion about touch tone (DTMF) digit usage and the use
of * and #, there is an effort now taking place in the Information Industry
Association sub-group on Voice Information Services (VIS) to come up with
some sort of standard for the functions assigned to keys.  This effort
intends to compile a set of rules for the usage of these keys across all
VISs so that users will not have to re-learn a new interface for each
service.  An example of one of these rules may be to always use the # key
as a command or input terminator.  That seems to be somewhat of a trend
already.

One of the objectives of this effort is to base all the recommendations on
solid human factors data.  No opinions, just data please.  If anyone is
aware of some relevant work on this subject, or has any ideas, please mail
to me or post here.  I think it would be a boost to the VIS industry if
this sort of standard were available so using these services would be easy
and consistant for everyone.

Mike Vargo