Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!purdue!decwrl!hplabs!hpda!hptsug2!taylor From: mfv@ptsfa.PacBell.COM (Michael Vargo) Newsgroups: comp.society Subject: Re: Standards, and touch tone interfaces Message-ID: <517@hptsug2.HP.COM> Date: 19 Sep 88 17:00:02 GMT Sender: netnews@hptsug2.HP.COM Organization: Pacific * Bell, San Ramon, CA Lines: 18 Approved: taylor@hplabs In light of the discussion about touch tone (DTMF) digit usage and the use of * and #, there is an effort now taking place in the Information Industry Association sub-group on Voice Information Services (VIS) to come up with some sort of standard for the functions assigned to keys. This effort intends to compile a set of rules for the usage of these keys across all VISs so that users will not have to re-learn a new interface for each service. An example of one of these rules may be to always use the # key as a command or input terminator. That seems to be somewhat of a trend already. One of the objectives of this effort is to base all the recommendations on solid human factors data. No opinions, just data please. If anyone is aware of some relevant work on this subject, or has any ideas, please mail to me or post here. I think it would be a boost to the VIS industry if this sort of standard were available so using these services would be easy and consistant for everyone. Mike Vargo