Path: utzoo!attcan!uunet!uport!plocher From: plocher@uport.UUCP (John Plocher) Newsgroups: comp.unix.microport Subject: Re: Can't backup to floppy Keywords: /dev/tty, console, cpio, Merge386 Message-ID: <474@uport.UUCP> Date: 18 Sep 88 22:43:57 GMT References: <913@cygnet.CYGNETSYSTEMS> <547@micropen> <426@l5comp.UUCP> Reply-To: plocher@uport.UUCP (John Plocher) Organization: Microport Systems, Scotts Valley, CA Lines: 23 In articleEveryone seems to be writing: >have written here is assault. Mr. Plocher could well have you arrested. Why should I? He's a customer who has a problem that needs to be fixed. Standing Microport policy is to offer a 30 day money back warrenty on our products, as well as a 30 day-from-the-time-you-send-in-the-registration-form installation support by phone. We are willing to take bug reports and system failure reports at any time. We also offer an extended support plan to those who need more than the initial 30 days of support. Actual implementation is that if you have problems installing our software just call and talk to us - anytime. Ditto for bug reports and system failures. If you have any other non-installation problems, you really need a "hotline" support agreement. Nr Nelson should have gotten through - I would have hoped that he would have "flamed" by phone, but that's water over the dam now. The support group has a call screening procedure to intercept sales calls and non-installation questions; it does its job well, but sometimes someone falls through the cracks. I will talk to the receptionists about this, too. -John Plocher