Path: utzoo!lsuc!mnetor!utgpu!lharris
From: lharris@gpu.utcs.toronto.edu (Leonard Harris)
Newsgroups: comp.sys.atari.st
Subject: RE: be wary of ....
Message-ID: <1988Aug7.165026.10755@gpu.utcs.toronto.edu>
Date: 7 Aug 88 20:50:26 GMT
Distribution: na
Organization: University of Toronto Computing Services
Lines: 26
Checksum: 37947

A few days back a member of the net Mike Nemeth posted a very nasty
article about a distributor called MicroD - who are in the Toronto area.
I have dealt with them before and as such I showed them a copy of the
article Mr. Nemeth had posted.  Here is their version of what happened.
(the reason for this is I don't think the net should be used to badmouth
others for personal gain/revenge/spite!!)
The story I was told was:
1)  Mr. Nemeth went to U of T computer stores with his dead drive and
demanded it be fixed (it was out of warranty).
2)  The manager of U of T computer stores (George) called up Ann at MicroD
to ask about the drive.  U of T said he had no reciept and on their books
it hadn't been purchased from them.
3)  MicroD told george they should take it back to the retailer who
sold the drive originally, or ship it to Supra himself.
4)  Mr. Nemeth, having no luck at U of T, went to another store called
Electronic Playworld.  The same thing happened.
5)  Mr. Nemeth calls up MicroD himself demanding something be done about
his dead drive.  The conversation in the original message is fairly accurate.
6)  It turns out the drive was originally purchased from a store called SBL
in toronto.  They buy their drives direct from Supra in the States, not
from a Canadian distributor.
7)  No one knows why Mr. Nemeth didn't go to SBL in the first place.
8)  MicroD DOES SUPPORT their RETAILERS very well.  They are not in
business to support retail customers.
9)  My only affiliation with MicroD is as a satisfied customer in the past.
/leonard