Path: utzoo!attcan!uunet!lll-winken!lll-tis!ames!elroy!cit-vax!oberon!hotspur.usc.edu!hansen From: hansen@hotspur.usc.edu (Richard Hansen) Newsgroups: comp.sys.mac Subject: VAPOR WARE - SUPERMAC Flame!!! Message-ID: <11658@oberon.USC.EDU> Date: 17 Aug 88 20:12:41 GMT Sender: news@oberon.USC.EDU Reply-To: hansen@hotspur.usc.edu () Distribution: na Organization: University of Southern California, Los Angeles Lines: 31 What has been the experience of other people on the net with SUPERMAC? Sometime last spring (about March, I believe) I received a notice and coupons from SUPERMAC for upgrading my DISKFIT and SUPERSPOOL to the newest versions. In early June I called SUPERMAC and talked with their software upgrade department regarding the upgrades which had not yet been delivered. SUPERMAC said that the new versions wouldn't be ready until late June at the earliest. (Obviously, their new versions were at that point in time "V A P O R W A R E"!!!) Two weeks ago I noticed on my bank card statement that SUPERMAC had charged my credit card for the price of the upgrades plus shipping, with the transaction date July 2, 1988. As of today, August 17, 1988, I have not received the upgrades. In the last two weeks I have placed more than 10 phone calls to SUPERMAC to find out what had happened and where were the upgrades. Each time I called I first got the switchboard operator who supposedly then connected me to the individual supposedly in charge of updates. But instead of talking to a real live person I got an answering machine which said if I would leave a message that person would get back to me. I even asked the switch board operator to connect me to a real live person. When she did I got an anwering machine. Finally, I asked for the General Manager (by name), and I got an answering machine. No one, not even the general manager has returned my phone call. Now, many of you might be saying "He must have been unclear regarding his questions, concern, or forgot to leave his phone number" or maybe "He must have been rude or something else to make SUPERMAC think it was just a crank call". Let me assure you I was careful in giving my name, number, and subject. Enough, already. What is the solution? I want my upgrades or money back. Does anyone out there have any suggestions?