Path: utzoo!utgpu!water!watmath!clyde!bellcore!faline!thumper!ulysses!andante!princeton!njin!rutgers!cmcl2!phri!marob!djs!samperi From: samperi@djs.UUCP Newsgroups: comp.unix.microport Subject: Re: Support matters (no shit!) Keywords: Support is the key Message-ID: <173@djs.UUCP> Date: 11 Aug 88 02:31:35 GMT References: <294@gandalf.littlei.UUCP> <236@belltec.UUCP> <6475@bcsaic.UUCP> <243@belltec.UUCP> <192@focsys.UUCP> <10583@lll-winken.llnl.gov> <382@uport.UUCP> <739@mccc.UUCP> <393@uport.UUCP> <221@njs.UUCP> <402@uport.UUCP> <1512@ddsw1.UUCP> <211@bhjat.UUCP> Reply-To: samperi@djs.UUCP (Dominick Samperi) Organization: Village Software Lines: 23 In article <211@bhjat.UUCP> bhj@bhjat.UUCP (Burt Janz) writes: |Is there NOTHING about Microport UNIX you like? If not, forget about the |product, stay with XENIX, and get out of this group. Stay with XENIX? Most of the Microport flamage that you have been reading has come from Microport customers who are upset by the fact that they do no get a reasonable amount of technical feedback on bug reports, etc. At a bare minimum, when a customer (often synonymous with beta tester) goes through the trouble of filling out one of those "Software Problem Report" forms, he/she should receive a written report from Microport describing what is being done about the problem, when it will be fixed, etc. And serious problems like compiler bugs that regularly panic the system should be fixed IMMEDIATELY (I've reported such a bug that was verified by Microport almost two years ago). |John Plocher has done an admirable job of trying to address the concerns of I agree, John has tried to be frank and honest with his customers... -- Dominick Samperi samperi@acf8.nyu.edu uunet!hombre!samperi cmcl2!acf8!samperi rutgers!acf8.nyu.edu!samperi (^ ell)