Path: utzoo!utgpu!attcan!uunet!lll-winken!lll-crg.llnl.gov!bowles From: bowles@lll-crg.llnl.gov (Jeff Bowles) Newsgroups: comp.unix.microport Subject: Re: Support matters Keywords: my resume is in the mail Message-ID: <11372@lll-winken.llnl.gov> Date: 15 Aug 88 18:36:15 GMT Sender: usenet@lll-winken.llnl.gov Reply-To: bowles@lll-crg.llnl.gov.UUCP (Jeff Bowles) Organization: Lawrence Livermore National Laboratory Lines: 27 In article <115@feedme.UUCP> doug@feedme.UUCP (Doug Salot) writes: >In article <150@obie.UUCP> wes@obie.UUCP (Barnacle Wes) writes: >[about paying for support, e.g. Unisys Xenix] >> Do >>you know how much it costs to have 4 or 5 software/engineering types >>work a weekend? > >There are companies that pay engineers for overtime?! Unisys, here >I come. For software support, you can't really mold customer needs into a strict 9-to-5 environment, and MUST be able to provide the service to customers. The juggling act is that the basic demands during the business day remain, and that there's little time to recover from staying 'til 10 PM one night helping someone recover files using fsdb because he/she forgot to verify a backup. In many other positions, you get that recovery time. So many places pay overtime for software support. It was one of the hits when I left support --- I moved to an area with a higher cost of living, no salary adjustment, and stopped getting overtime. It really hit my lifestyle hard. And if I ever get my hands on the manager responsible for the middle one (no salary adjustment to compensate for higher cost of living) it'll be messy. Jeff Bowles