Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!cs.utexas.edu!husc6!uwvax!uwslh!lishka From: lishka@uwslh.UUCP (Fish-Guts) Newsgroups: comp.sys.amiga Subject: Re: CBM HELP!!! Dealer Problems Message-ID: <346@uwslh.UUCP> Date: 3 Jul 88 14:48:09 GMT References: <2030082@hpcilzb.HP.COM> <4408@sphinx.uchicago.edu> <4671@killer.UUCP> Reply-To: lishka@uwslh.UUCP (Fish-Guts) Organization: U of Wisconsin-Madison, State Hygiene Lab Lines: 37 In article <4671@killer.UUCP> elg@killer.UUCP (Eric Green) writes: >Generally, when people buy a $2,000 ANYTHING, they want SERVICE for >the thing. That seems to be a point that Commodore-USA hasn't woken up >to, yet. Speedy delivery of repair parts and well-trained dealers are >at least two things that seem to be lacking here (at least, from the >complaints on the net -- I personally have had no problems of either >type). I think this is a very important point if Commodore is going to go after the business market. I work in a public health laboratory (admittedly, not the center of a business community, but a professional organization nevertheless). and we would be unable to function normally if our computer died, even for one day. To us this is a disaster...however our sysop has averted any major tragedy for the two years I have been working here. One way he does this is by buying from companies with a reputation, who provide good service (at a price, of course). He doesn't usually consider other companies that cannot live up to this (or so it seems). The point is that if one wants to capture the business market, one of the things that a computer company needs to offer is a reliable machine and a good service plan. From the complaints that have been voiced over the net (mostly for a500's), this is not quite what Commodore seems to be doing. >Eric Lee Green ..!{ames,decwrl,mit-eddie,osu-cis}!killer!elg > Snail Mail P.O. Box 92191 Lafayette, LA 70509 >"Is a dream a lie if it don't come true, or is it something worse?" -Chris -- Christopher Lishka | lishka@uwslh.uucp Wisconsin State Lab of Hygiene | lishka%uwslh.uucp@cs.wisc.edu Immunology Section (608)262-1617 | ...!{rutgers|ucbvax|...}!uwvax!uwslh!lishka "...Just because someone is shy and gets straight A's does not mean they won't put wads of gum in your arm pits." - Lynda Barry, "Ernie Pook's Commeek: Gum of Mystery"