Path: utzoo!attcan!uunet!portal!cup.portal.com!Doug_B_Erdely
From: Doug_B_Erdely@cup.portal.com
Newsgroups: comp.sys.amiga
Subject: Re: CBM HELP!!! Dealer Problems
Message-ID: <7200@cup.portal.com>
Date: 8 Jul 88 05:03:39 GMT
References: <3170@crash.cts.com> <4724@killer.UUCP>
Distribution: na
Organization: The Portal System (TM)
Lines: 48
XPortal-User-Id: 1.1001.2946

I can't help but comment on this subject... The Dealer we have here is for
the most part... USELESS!!! I got news for ya folks... it's NOT the quantity
of dealers.. but THE QUALITY!!! ONE good dealers will sell more Amigas and do
more good for Amiga than 10 bad dealers... Sorry to break Dan S. bubble..
But, I have done some traveling the last month or so... and 75% of the Amiga
dealers I have seen are WORTHLESS!!!  And it really pisses me OFF! Because
the Amiga deserves better! Dan mentions that more of the CBM people spend
their free time on USENET etc... than IBM or Apple.. That may be true.. BUT
Apple or IBM.. take your pick offers BETTER support than CBM... Luckly, the
CBM folks CARE! And please.. I am NOT PUTTING DOWN what CATS does.. I myself
think that is currently one of CBM's stongest and nicest points. But WHY?????
Won't CBM listen to what some of the users say??? I Love the Amiga.. and I
have never, NEVER seen a more devoted following than what the Amiga has. Folks
who have "Switched" from other brands of computers, are amazed at the almost
religious attitude that most Amiga owners have toward the Amiga.
Please, I do not mean for this to be a negative posting, I have myself sold
or been responsible for a fair amount of Amiga systems... I have invited a
number of folks over to my house for a demonstration.... and so far.. ALL of
the folks who I have sat down with and showed them the machine were impressed..
enough so that they purchased an Amiga. I think that CBM should atleast LISTEN
to what some of the Amiga folks have to say... I think that they would be
surprised at what they would hear... There are ALOT of good ideas... some I
have heard here on USENET, others I have heard elsewhere. But the point is...
The Amiga folks CARE! I am not saying that CBM does not care... but sometime
I begin to wonder... The machine is really starting to take off.. There is
a nice selection of software... and in the Desktop area... I myself don't
think that it can be touched by ANY OTHER SYSTEM 5X the price... and this
includes the MAC II... Of course I may be a bit biased... I use one at work
too! :> :>  But, they really NEED to do something about the dealer network..
and service.. My A1000 has been VERY reliable.. I use the thing ATLEAST 6
hours a day, ATLEAST... and in 90 degree temps... NOT a bit of problem..
BUT.. god forbid, the day that may come when I have to take the machine to the
WORTHLESS dealer that we have in this area... CATS does a FANTASTIC JOB of
supporting the developers and helping other users on the Nets.. I just wish
the rest of CBM was as dedicated to helping the rest of the Amiga population
that does not have access to a major net... or even HALF as dedicated!!
On a posative note... I have seen some improvments in CBM... CATS being one
of them... in fact.. I think that Amiga developers get very good support..
in fact... the best support that CBM has ever given! But there is still
some room for improvment.. Amiga and CBM are I feel in a great posistion to
move up there with the big boys.. and shake the "Isn't that a game machine
blues". just listen to what your LOYAL users say... and take that into
account when making atleast SOME of the descisions that will determine the
outcome of the Amiga's future...

          - Doug -

 Doug_B_Erdely@Portal.Cup.Com