Path: utzoo!attcan!uunet!husc6!uwvax!oddjob!ncar!gatech!purdue!i.cc.purdue.edu!j.cc.purdue.edu!pur-ee!a.cs.uiuc.edu!uxc.cso.uiuc.edu!clio!brewer From: brewer@clio.las.uiuc.edu Newsgroups: comp.sys.mac Subject: Re: Need info on Mac MIDI and Jasmine Message-ID: <17000111@clio> Date: 2 Jul 88 02:12:00 GMT References: <127200033@inmet> Lines: 43 Nf-ID: #R:inmet:127200033:clio:17000111:000:2579 Nf-From: clio.las.uiuc.edu!brewer Jul 1 21:12:00 1988 Though at one time I was a Jasmine fan, I am no longer. Out of the two drives I have direct contact with each day, there have been a total of _3_ failures. Needless to say, I am not happy with Jasmine. The drives were bought when Jasmine was an infant company, and they haven't been very nice to me. Upon calling tech support about the first two crashes, both times they said "Oh just use such and such diagnostic on your Jasmine Master disk." Of course they had never bothered to send out us faithful users the latest drivers. It even says in their manual that they will keep you up to date on all System Software. What a joke. They haven't sent me anything except for the disks and the manuals (which weren't completed when I got the drives). But that isn't the least of it. I can sum up their tech support in two words "It sucks!" On the most recent repair (which was out of warrenty and for which they charged me $250), they said they had 2-3 day turnaround on drive repairs. Don't make me laugh. It was a full month before I got the drive back. Granted that some of it was not their fault (my parents were on vacation for a week, so I couldn't give them any credit card numbers to bill to). But when my parents got back, we were unable to contact the person who called us, for about 5 days. When we called at 3:30 PST, he was on break. When we called at 4:30 PST, he had left for the day. Finally we got someone named Manuel to take care of us, but it was still quite difficult, as he didn't speak English well enough to write down my Mother's name!! Finally they said they shipped it via Federal Express, but after it had been 3 days, we called Jasmine to see what was up. They said that it was shipped, and gave us the FedEx number so we could track it down. FE said it was shipped to a student residence hall in town! It turns out that Jasmine gave us the wrong FedEx number, and we did receive the drive the following Monday, but Federal Express said that it was shipped on the friday. In summary, Jasmine Tech support sucks. And now Jasmine has a nifty new 2 year warrenty, and fun commerical stuff that they are giving away with their drives. What about us people that supported you in the begining, huh? I should say that these were all Jasmine 20 Direct Drives, and that it may be that their other drives are better, or maybe not. So, the only advice I can give you is to NOT buy a Jasmine drive. (Don't buy a Cirrus 80 drive either, but thats another posting...) Robert Brewer brewer@clio.las.uiuc.edu {ihnp4 | convex | pur-ee}!uiucuxc!clio!brewer