Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!cs.utexas.edu!husc6!uwvax!uwslh!lishka
From: lishka@uwslh.UUCP (Fish-Guts)
Newsgroups: comp.sys.amiga
Subject: Re: CBM HELP!!! Dealer Problems
Message-ID: <346@uwslh.UUCP>
Date: 3 Jul 88 14:48:09 GMT
References: <2030082@hpcilzb.HP.COM> <4408@sphinx.uchicago.edu> <4671@killer.UUCP>
Reply-To: lishka@uwslh.UUCP (Fish-Guts)
Organization: U of Wisconsin-Madison, State Hygiene Lab
Lines: 37

In article <4671@killer.UUCP> elg@killer.UUCP (Eric Green) writes:
>Generally, when people buy a $2,000 ANYTHING, they want SERVICE for
>the thing. That seems to be a point that Commodore-USA hasn't woken up
>to, yet. Speedy delivery of repair parts and well-trained dealers are
>at least two things that seem to be lacking here (at least, from the
>complaints on the net -- I personally have had no problems of either
>type). 

     I think this is a very important point if Commodore is going to
go after the business market.  I work in a public health laboratory
(admittedly, not the center of a business community, but a
professional organization nevertheless).  and we would be unable to
function normally if our computer died, even for one day.  To us this
is a disaster...however our sysop has averted any major tragedy for
the two years I have been working here.  One way he does this is by
buying from companies with a reputation, who provide good service (at
a price, of course).  He doesn't usually consider other companies that
cannot live up to this (or so it seems). 

     The point is that if one wants to capture the business market,
one of the things that a computer company needs to offer is a reliable
machine and a good service plan.  From the complaints that have been
voiced over the net (mostly for a500's), this is not quite what
Commodore seems to be doing.  

>Eric Lee Green    ..!{ames,decwrl,mit-eddie,osu-cis}!killer!elg
>          Snail Mail P.O. Box 92191 Lafayette, LA 70509              
>"Is a dream a lie if it don't come true, or is it something worse?"

					-Chris
-- 
Christopher Lishka                | lishka@uwslh.uucp  
Wisconsin State Lab of Hygiene    | lishka%uwslh.uucp@cs.wisc.edu
Immunology Section  (608)262-1617 | ...!{rutgers|ucbvax|...}!uwvax!uwslh!lishka
"...Just because someone is shy and gets straight A's does not mean they won't
put wads of gum in your arm pits."
                          - Lynda Barry, "Ernie Pook's Commeek: Gum of Mystery"