Path: utzoo!attcan!uunet!portal!cup.portal.com!DMasterson
From: DMasterson@cup.portal.com
Newsgroups: comp.sys.amiga
Subject: Commodore Support (was 2090 HDdisk.device)
Message-ID: <7098@cup.portal.com>
Date: 4 Jul 88 03:44:29 GMT
References: <1196.AA1196@heimat>
Organization: The Portal System (TM)
Lines: 29
XPortal-User-Id: 1.1001.2888

In message <1196.AA1196@heimat>, sneakers@heimat.UUCP writes:
>[...] So I feel
>CBM is doing a *SUPER* job on supporting the AMIGA and your comments just don't
>hold water.
>
I have seen this type of back and forth about Commodore's support now a number
of times.  Perhaps we can lay it to rest (at least for a good while) by getting
someone from the right area in Commodore to respond (I see Dan isn't there 
anymore, but perhaps he'll know who I mean and can get them on the 'Net
temporarily).  What I was thinking was someone from Marketing and Customer
Support to outline in several messages what Commodore has done/is doing to
make the Amiga a front-line product AND KEEP IT THERE!  Perhaps this could be
on a state-by-state or region-by-region basis so people will know where to
look personally and where to send people who want to know.  I think we have
gotten a lot of input (output?) from the TECHNICAL people at Commodore, but
often this is invisible to the non-"connected" people out there (as is most
noticeable by the number of new people on the net who need help with the "same
old problem").  A set of messages from Marketing and Customer Support might
shed a lot of light on things like dealer connections, hot-line support, book
deals to document the Amiga, big-business sales, upgrade support, package
deals for Amigas, unbundled equipment and software, capabilities to support
large (big company) sales, what the future looks like, etc. (I'm sure I left 
out something).  Such a set of messages would begin to show that Commodore is 
ready to move into the "big-time".  What say you, Commodore??

David Masterson				 ^-^
DMasterson@cup.portal.com		(@v@)
	=^=^=