Path: utzoo!attcan!uunet!cbmvax!jesup
From: jesup@cbmvax.UUCP (Randell Jesup)
Newsgroups: comp.sys.amiga
Subject: Re: CBM HELP!!! Dealer Problems
Message-ID: <4180@cbmvax.UUCP>
Date: 3 Jul 88 22:31:26 GMT
References: <3170@crash.cts.com>
Reply-To: jesup@cbmvax.UUCP (Randell Jesup)
Organization: Commodore Technology, West Chester, PA
Lines: 25

In article <3170@crash.cts.com> tsouth@pro-pac.CTS.COM (Todd South) writes:
>But I
>find that dealers which are conversant in current technology and general
>computing subjects a lot easier to work with than "Mr. Let-Me-Show-You-
>This-New-Computerl**d-Clone".

	I agree.  In my experience, there was one local dealer (Software &
Such, Glenville, NY) that was lightyears better than all the others.  The
owner gave excellent support, did his own burn-in tests on incoming machines
so you didn't get home to a suprise, was very good about exchanging hardware
OR software that was broken, had an excellent selection of SW, and even had
very good prices (though not as low as mail order, of course.)  I even saw him
talk someone out of an item that wasn't really what they wanted.  Ever see a
store that would let you try software for signifigant periods in the store,
even games, to see if you liked it before buying?  He put a big premium on
keeping his customers happy.  And it paid off through people like me who were
very pleased with the service.

>Finally, I found one that not only sells for a premium
>price, but also WILL be there with a full department of tech support,
>whether it be for fixing the machine or helping you learn it.  Can you
>guess which one will get my business?

-- 
Randell Jesup, Commodore Engineering {uunet|rutgers|allegra}!cbmvax!jesup