Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!uwmcsd1!dogie!uwvax!rutgers!cbmvax!heimat!sneakers
From: sneakers@heimat.UUCP (Dan "Sneakers" Schein)
Newsgroups: comp.sys.amiga
Subject: Re: 2090 HDdisk.device
Message-ID: <1248.AA1248@heimat>
Date: 6 Jul 88 03:02:49 GMT
Followup-To: comp.sys.amiga
Organization: SneaKers Computing
Lines: 64

In Message <651@osupyr.mast.ohio-state.edu> vkr@osupyr.mast.ohio-state.edu (Vidhyanath K. Rao) writes:

>In article <1196.AA1196@heimat>, sneakers@heimat.UUCP (Dan "Sneakers" Schein) writes:
>>[...] it is also highly likley that 1 person in each user group has access to
>> one of the other commercial database services. 
>This whole thread started because somebody was trying to get hold of a device
>driver but didn't know where to look. It may be in comp.*.amiga but I don't 
>know. 
>> It seems to me that you may have forgot that CBM is on BIX to support the
>> Amiga Developer. Any support they give on UseNet, other commercial 
>> database(s), or a BBS is purely above and beyond the call of duty! 
>The whole discussion is about the support the non-developer gets. The parallel
>threads about dealer quality etc refelct this. I would like to (but not going
>to now: I will be away for several weeks.) survey the net as to how many are
>'semi-sophisticated' users: cabable of doing minor fix-ups, but lack the time
>and the will to be a developer. The goodwill of these is essential if Amiga
>is to penetrate the educational market. I personally prefer the Amiga 
>envoirment for TeX, Maple, TrueBasic etc. But as things stand, I have qulams
>about recommending Amiga for the university. The question is does anybody
>care if this is to change. I am sick of this discussion and personally don't
>care anymore. At least as long as my software collection stands still while
>I write-off my Amiga.

  The support that Amiga users/programmmers receive from CBM employees on UseNet,
 Plink, CIS, or any where else (besides BIX) - "Is above and beyond the call of
 duty". If you bought an Amiga and need the new hd.disk driver (as an example,
 it could be anything - like Transformer maybe), the proper procedure is to
 vist your local Amiga dealer. What... You buy mail order for better prices
 and they offer no support - ahhhhh what a shame. He who supports his dealer,
 is supported by his dealer.

  I don't want to give you the opinion that I am a hard ass on this subject, or
 that I simply don't care because that would be totaly wrong. Ill agree that some
 dealers are simply NFG, but some are good, and a good dealer is the best place
 to start when looking for updates. It will take a while longer for the dealer
 to get these new upgrade files then directly from Andy via UseNet, but thats
 the way it works. The wait should be well within an acceptable limit.

  Want to talk education - then you should be talking to CBM's education dept.,
 no? CBM's education dept. is not on UseNet/UUCP mail but im sure if you have a
 question of valid suggestion - that a call to the proper person(s) will get you
 an answer. 

  Please 'O' Please 'O' Please try to remember that the fine folks at CBM offer
 this support as a favor. They do it on their own time and not as part of their
 official CBM duties.

  I do feel very strongly that if you compare the amount of support of CBM
 employees on non-official networks (as far as CBM is concerned anyway) is by
 far one hell of alot more than IBM or Apple's employees give. I think that it
 might be time to remind you of an old saying "Give them an inch and they want a
 foot" - I wont say where your comments fit in, ill let you decide.


--
 Dan "Sneakers" Schein   {ihnp4|allegra|burdvax|rutgers}!cbmvax!heimat!sneakers
 Sneakers Computing
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     Those who worked the hardest are the last to surrender. (Gary Ward)