Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!ames!lll-tis!helios.ee.lbl.gov!pasteur!ucbvax!hplabs!hpda!hpcuhb!hpcilzb!daves From: daves@hpcilzb.HP.COM (Dave Scroggins) Newsgroups: comp.sys.amiga Subject: Re: CBM HELP!!! Dealer Problems Message-ID: <2030083@hpcilzb.HP.COM> Date: 5 Jul 88 18:33:27 GMT References: <2030082@hpcilzb.HP.COM> Organization: HP Design Tech Center - Santa Clara, CA Lines: 69 The responses so far indicate that the BAD dealers outnumber the good ones by quite a margine. So maybe CBM will want to hear about the bad dealers, and maybe have a talk with the owners about their service. Bad dealer name - Home Computing Centers Tanforan Park #115 San Bruno, Ca. 94066 Ph. (415) 588-1201 complaints- 1) One of the sales scum sits on his fat rear behind the counter. The ONE time I have seen him get up off his fat duff is when I asked him to show me some features of a software package. I did seem to put him to a lot of trouble by my request. It took him away from doing NOTHING!!!! He flung the disk down on the desk by the A500 and said that I could boot it up. The stero that is supposed to be there to demo the Amiga sound capabilities was palying RAP music from a cassette tape. 2) The sales people can't answer even basic questions about the Amiga computer. 3) A perspective customer came and asked ME to show her the features of the Amiga. The sales people ignored her completely. One was playing a game on another machine. There was no custore with him. (Thus he wasn;t demoing anything!!) The fat boy was talking on the phone behind the desk. From the content of the conversation, rock music etc, it was NOT a business call. I believe that CBM lost a sale in this case. 4) The store does not even stock a 2000. There is very little hardware offered for the Amiga computers. (disks, extra memory etc.) 5) When I purchased some software the ONLY thing the fat boy said to me was the amount of the total bill. The rest of the time he was talking to a couple of women. They were NOT talking about computers either. (If I didn't need the software to do a job that weekend I wouldn't have bought it there.) 6) When I asked for a business card they three sales scum had to FIND them first, and then the first one they gave me was BLANK!!!! The second one I got has the address printed crooked. (This lack of care of the store reflects on the products sold there as well. CBM) CBM shoould find places like this, give them a fixed amount of time to improve the service. If they don't improve then don't let them sell the products. A potential customers will not buy a product if the sales people cannot or will not show him how it will serve his needs. I'm sure CBM will sell more computers if they get good dealers to market them. As far as training for the sales people go, there are lots of user groups the sales people can attend at minimum cost to the dealer and CBM. If Apple can have training siminars for the people selling their products why can't CBM?? Well I'm done for now -- Dave S.