Path: utzoo!utgpu!water!watmath!clyde!att!pacbell!ames!amdcad!sun!pitstop!sundc!seismo!uunet!portal!cup.portal.com!R_Tim_Coslet
From: R_Tim_Coslet@cup.portal.com
Newsgroups: comp.sys.misc
Subject: Re: Byte Magazine flame from FIDOnet
Message-ID: <6862@cup.portal.com>
Date: 25 Jun 88 19:12:53 GMT
References: <22c1ccc2@ralf>
Organization: The Portal System (TM)
Lines: 41
XPortal-User-Id: 1.1001.4086

In Message-ID: <22c1ccc2@ralf> 
From: Ralf.Brown@B.GP.CS.CMU.EDU , He writes:
>
>From:    Matthew Franckiewicz 
>To:      All                                      Msg #86, 21-Jun-88 02:38pm
>Subject: Byte4
>
>FLAME ON AGAIN 
> 
	[_LONG_ story of problems with Byte Subscription, deleted]
>
>In summary, it took me five telephone calls, two notes, a letter on my legal 
>stationery, about four hours of my time, and nearly six months, to induce Byte
>Magazine and/or McGraw-Hill to provide restitution for their error.   
> 
>If you are considering a subscription to Byte, you must ask yourself whether
>you are willing to risk being subjected to the same treatment I received.
>(And  if you are not a lawyer, perhaps you may risk even worse treatment.)
>Moreover,  where an organization cannot accurately state what it is going to
>do, can you  believe its statements about what a piece of hardware of software
>is going to  do?

I don't know, these things do happen but I think this is an anomaly.

I am a charter subscriber to Byte (I have _every_ issue from Vol 1 # 1,
something like 150 issues).
Byte is one of the few magazines I have had no problems with, I have had
every missed issue promptly replaced (including a couple that eventually
showed up in the mail, a couple MONTHs late! I got the replacements long
before the originals arrived).

I have had more trouble with Consumer Reports than I have with Byte.
(In response to a missing issue complaint to CR they only said...
"Our records show that we mailed that issue to you. If you have further
problems report them to your Postmaster." Yes... I already HAD as a couple
other Mag.s were missing that month... Byte Immediately sent a replacement.)

					R. Tim Coslet

Usenet:	R_Tim_Coslet@cup.portal.com
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