Path: utzoo!attcan!uunet!nbires!ncar!oddjob!sphinx!arxt From: arxt@sphinx.uchicago.edu (patrick palmer) Newsgroups: comp.sys.amiga Subject: Re: CBM HELP!!! Dealer Problems Summary: I do not think it helps Keywords: dealers Message-ID: <4408@sphinx.uchicago.edu> Date: 1 Jul 88 06:56:56 GMT References: <2030082@hpcilzb.HP.COM> Reply-To: arxt@sphinx.uchicago.edu.UUCP (patrick palmer) Organization: U Chicago Computation Center Lines: 18 at best modestly happy with local service because of a 3 month wait for a replacement disk drive for an A1000. One local store was an obvious rip-off; another was staffed by nice interested people who seemed to have zero clout with CBM parts dept. I came to the conclusion that this is a CBM problem: is the Amiga a "cult computer" for people who are very knowledgable and will do most of their own repairs - or are simply patient individuals who have access to other resources like me; or is the Amiga really going to offer the level of support - and the cost - of the Apple/IBM mainstream? Whenever we ask for more support, we have to remember that it costs someone something, and this cost has got to be recouped somehow. I imagine that CBM's decision must be based on a simple analysis of the market: will sales be so significantly increased by improved service that they can afford to put the money necessary into the effort. It looks like the decision is the conservative one; although the move toward the educational market may indicate otherwise. Sorry for rambling on at 2AM, but I don't want to read about computer stores all over the country, and you probably do not want to hear about the stores in the Chicago area either.