Path: utzoo!attcan!uunet!husc6!cca!mirror!prism!john
From: john@prism.TMC.COM
Newsgroups: comp.sys.ibm.pc
Subject: Re: Dealer won't honor warranty!
Message-ID: <206900118@prism>
Date: 24 Jun 88 04:35:00 GMT
References: <13718@shemp.CS.UCLA.EDU>
Lines: 18
Nf-ID: #R:shemp.CS.UCLA.EDU:-1371800:prism:206900118:000:863
Nf-From: prism.TMC.COM!john    Jun 24 00:35:00 1988


I ran into a situation like this some time ago.  I called the manufacturer, 
who was *very* interested in how I was being treated.  They took all the 
information from me and called the dealer, and explained to him how to 
behave like a decent human being.  When I called the dealer again, he 
was *very* nice and helpful.  

I'm not saying you will have the same luck I did, but you might try 
this route.  Hard disk units are *sealed*.  Unless you have broken 
the seal I think the dealer has to honor the warrenty.  The business 
about getting into the box is totally bogus.  I think if you let him 
know that you know better, and threaten to call the better business bureau, 
etc. that he will get more cooperative.    

----
JOHN DOWD	john@mirror.TMC.COM
{mit-eddie, ihnp4, harvard!wjh12, cca, cbosgd, seismo}!mirror!john
Mirror Systems	Cambridge, MA  02140