Path: utzoo!attcan!uunet!nbires!ncar!oddjob!sphinx!arxt
From: arxt@sphinx.uchicago.edu (patrick  palmer)
Newsgroups: comp.sys.amiga
Subject: Re: CBM HELP!!! Dealer Problems
Summary: I do not think it helps
Keywords: dealers
Message-ID: <4408@sphinx.uchicago.edu>
Date: 1 Jul 88 06:56:56 GMT
References: <2030082@hpcilzb.HP.COM>
Reply-To: arxt@sphinx.uchicago.edu.UUCP (patrick  palmer)
Organization: U Chicago Computation Center
Lines: 18

at best modestly happy with local service because of a 3 month wait for a
replacement disk drive for an A1000.  One local store was an obvious rip-off;
another was staffed by nice interested people who seemed to have zero clout
with CBM parts dept.  I came to the conclusion that this is a CBM problem:
is the Amiga a "cult computer" for people who are very knowledgable and will
do most of their own repairs - or are simply patient individuals who have 
access to other resources like me; or is the Amiga really going to offer the
level of support - and the cost - of the Apple/IBM mainstream?  Whenever we 
ask for more support, we have to remember that it costs someone something, and
this cost has got to be recouped somehow.  I imagine that CBM's decision must
be based on a simple analysis of the market:  will sales be so significantly
increased by improved service that they can afford to put the money necessary
into the effort.  It looks like the decision is the conservative one; although
the move toward the educational market may indicate otherwise.

Sorry for rambling on at 2AM, but I don't want to read about computer stores
all over the country, and you probably do not want to hear about the stores
in the Chicago area either.