Path: utzoo!attcan!uunet!husc6!uwvax!dogie!anderson
From: anderson@vms.macc.wisc.edu (Jess Anderson)
Newsgroups: comp.sys.ibm.pc
Subject: Re: What is latest PROCOMM PLUS?
Message-ID: <392@dogie.edu>
Date: 21 Jun 88 02:12:12 GMT
Sender: news@dogie.edu
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Organization: University of Wisconsin Academic Computing Center
Lines: 41

In article <4330090@hpindda.HP.COM>, hardin@hpindda.HP.COM (John Hardin) writes...
 
]>I am wondering what is the latest PROCOMM PLUS that anyone has?
]>I still have 1.0, and have just now started to use it (instead
]>of 2.4.2).  So I've had probs like lousy vt102 emulation, and
]>- Jay
] 
]I communicated with Tom Smith of Datastorm recently on CompuServe
]and was told that all registered PROCOMM PLUS 1.0 owners would be
]receiving a free copy of 1.1c when it was ready.  I also use 1.0
]at present.
] 
]John Hardin
]hardin%hpindda@hplabs.hp.com

You know, I'm more than a little pissed about Datastorm's customer
support!  I registered really rather early for the shareware product
(at the level of 2.3, actually).  I returned the famous card to get
ProComm+ the day it arrived.  *Months* went by.  In due course, the
highly defective PCPLUS 1.0 arrived.  I've been hearing about 1.1
for quite some time now, and growing more exasperated by the day.
In today's mail arrived the 1.1A update disk.  Upon installing
it I find there are still errors in the VT102 emulation (right
arrow rubs out the screen character), and not very many minutes
later I discover there's a 1.1C to be delivered "when it is ready."
Hell, I'll die "when I'm ready."  I mean, what does that *mean*?

I've had universally off-putting contacts with the registered users'
BBS (when I'm willing to get up at 3:00 a.m. to get connected at all).
I realize the company must be having extensive growing pains, as
they're successful beyond their reckoning, more than likely.  But
although one's experience in the hurly-burly world of PC software
support should have prepared us for this sort of thing, I really
think one *should* protest, lest silence be taken for acquiescence.

Have others had comparable fits from these folks?

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