Path: utzoo!utgpu!water!watmath!clyde!att!pacbell!ames!amdcad!sun!pitstop!sundc!seismo!uunet!portal!cup.portal.com!R_Tim_Coslet From: R_Tim_Coslet@cup.portal.com Newsgroups: comp.sys.misc Subject: Re: Byte Magazine flame from FIDOnet Message-ID: <6862@cup.portal.com> Date: 25 Jun 88 19:12:53 GMT References: <22c1ccc2@ralf> Organization: The Portal System (TM) Lines: 41 XPortal-User-Id: 1.1001.4086 In Message-ID: <22c1ccc2@ralf> From: Ralf.Brown@B.GP.CS.CMU.EDU , He writes: > >From: Matthew Franckiewicz >To: All Msg #86, 21-Jun-88 02:38pm >Subject: Byte4 > >FLAME ON AGAIN > [_LONG_ story of problems with Byte Subscription, deleted] > >In summary, it took me five telephone calls, two notes, a letter on my legal >stationery, about four hours of my time, and nearly six months, to induce Byte >Magazine and/or McGraw-Hill to provide restitution for their error. > >If you are considering a subscription to Byte, you must ask yourself whether >you are willing to risk being subjected to the same treatment I received. >(And if you are not a lawyer, perhaps you may risk even worse treatment.) >Moreover, where an organization cannot accurately state what it is going to >do, can you believe its statements about what a piece of hardware of software >is going to do? I don't know, these things do happen but I think this is an anomaly. I am a charter subscriber to Byte (I have _every_ issue from Vol 1 # 1, something like 150 issues). Byte is one of the few magazines I have had no problems with, I have had every missed issue promptly replaced (including a couple that eventually showed up in the mail, a couple MONTHs late! I got the replacements long before the originals arrived). I have had more trouble with Consumer Reports than I have with Byte. (In response to a missing issue complaint to CR they only said... "Our records show that we mailed that issue to you. If you have further problems report them to your Postmaster." Yes... I already HAD as a couple other Mag.s were missing that month... Byte Immediately sent a replacement.) R. Tim Coslet Usenet: R_Tim_Coslet@cup.portal.com BIX: r.tim_coslet