Path: utzoo!attcan!uunet!lll-winken!lll-lcc!ames!hc!beta!cmcl2!vx2!spector
From: spector@vx2.GBA.NYU.EDU (David HM Spector)
Newsgroups: comp.sys.mac
Subject: Re: Problems with System 6.0?????
Message-ID: <650029@vx2.GBA.NYU.EDU>
Date: 6 Jun 88 18:39:00 GMT
References: <3066@polyslo.UUCP>
Organization: New York University
Lines: 24


Word version 3.02 works...  Microsoft (to the best of my knowledge)
only sends this to people who explicitly ask for it.  I have recieved no 
info from them as to its availability.  Now that I know about it (OK..I am 
suitably chastised... mea culpa!), I will certainly call them.

Microsoft should learn from THINK and a few others about how to run a _real_
customer support organisation!  (Hi Rich! :-)

(But we should all remember that there are a LOT of folks out there with 
Word 3.0, 3.01, and (gasp!) 1.02...  not every Mac user is as good about 
getting upgrades as us net/developer/guru/whatever people...  I know of users 
who still use version 2.2 of MacWrite because they DIDN'T KNOW there were any 
newer version, let alone that they were entitled to get them.) 

		David
-------------------------------------------------------------------------------
David HM Spector				New York University
Senior Systems Programmer			Graduate School of Business
Arpa: SPECTOR@GBA.NYU.EDU			Academic Computing Center
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"What computer puts out work like this?"  "Hire us and we'll tell you."
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