Path: utzoo!utgpu!water!watmath!clyde!bellcore!rutgers!cmcl2!phri!roy
From: roy@phri.UUCP (Roy Smith)
Newsgroups: comp.sys.mac
Subject: Perhaps something really *is* amis a Jasmine.
Message-ID: <3328@phri.UUCP>
Date: 31 May 88 15:34:42 GMT
Organization: Public Health Research Institute, NYC, NY
Lines: 31


	A couple of weeks ago, somebody flamed Jasmine for cashing their
check and then claiming that they never got the order in the first place.
I came to Jasmine's rescue saying that we've done a lot of business with
them and never had any problem.  At the time I suggested that it must have
been a fluke; even the best run business offices will occasionally loose a
piece of paperwork.

	Well, I guess it's time for me to retract my defense.  They just
did exactly the same thing to us.  We sent them an order a couple of weeks
ago with a check enclosed.  When we hadn't gotten the drive by last Friday,
we called them up and asked where it was; they said they were waiting to
get the check.  My initial reaction was to fume at *our* business office
for neglecting to include the check with the order like they were supposed
to until it turned out that not only did Jasmine get the check, but they
cashed it too.  Harumph!

	Conclusion.  Jasmine started out as a good company to do business
with.  They offered a good product at a price that couldn't be beat.  Now,
it looks like they've grown too fast.  Not only have they raised their
prices but quality of service seems to have dropped as well.  If Jasmine
expects to stay around, they had best get their act together, and quick.
Hey Jasmine, you guys read the net?  You've certainly lost a good source of
word-of-mouth advertising and you've come damn close to loosing a loyal
customer (PHRI has probably done close to $10k of Jasmine business in the
past year or so) as well.
-- 
Roy Smith, System Administrator
Public Health Research Institute
455 First Avenue, New York, NY 10016
{allegra,philabs,cmcl2,rutgers}!phri!roy -or- phri!roy@uunet.uu.net