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From: doug@catuc.UUCP (doug)
Newsgroups: comp.dcom.lans
Subject: Re: Smart Ethernet boards
Message-ID: <2503@catuc.UUCP>
Date: Tue, 14-Jul-87 11:30:34 EDT
Article-I.D.: catuc.2503
Posted: Tue Jul 14 11:30:34 1987
Date-Received: Fri, 17-Jul-87 01:45:03 EDT
References: <283@sering.cwi.nl> <8212@utzoo.UUCP> <8255@utzoo.UUCP> <620@cfa.cfa.harvard.EDU>
Organization: Computer Automation, Tucson, AZ
Lines: 14
Summary: Excelan customer support

In article <620@cfa.cfa.harvard.EDU>, ward@cfa.harvard.EDU (Steve Ward) writes:
> Our personal experience
> indicates that the Excelan customer support is less than adequate.
> We have had these problems for months and months with no fixes in
> sight from Excelan.

I have used Excelan equipment and software for VAX/VMS. I have not used any
of the application level stuff like Telnet or FTP on the machine. I
implemented a proprietary protocol on top of UDP. I had never done ANY
VMS programming and my success was due in a large part to their
customer support.  I was able to call them many times with stupid
questions as well as obtain a prerelease version of a driver that fixed
some bugs I had run into. My only complaint is that the people that I
talked to spoke english with very difficult to understand accents.