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From: jon@mdbs.UUCP
Newsgroups: comp.lang.c,comp.os.vms
Subject: Re: DEC phone support (was Re: C ON VMS)
Message-ID: <386@mdbs.UUCP>
Date: Wed, 8-Jul-87 15:35:42 EDT
Article-I.D.: mdbs.386
Posted: Wed Jul  8 15:35:42 1987
Date-Received: Sat, 11-Jul-87 16:49:56 EDT
References: <1050@aldebaran.UUCP> <14344@teknowledge-vaxc.ARPA>
Reply-To: jon@mdbs.UUCP (Jon D. Reid)
Organization: Micro Database Systems, Inc., Lafayette IN
Lines: 17
Xref: utgpu comp.lang.c:2789 comp.os.vms:1396

In article <14344@teknowledge-vaxc.ARPA> mkhaw@teknowledge-vaxc.ARPA 
(Michael Khaw) writes:
>in article <1050@aldebaran.UUCP>, jimp@cognos.uucp (Jim Patterson) says:
>> 
>>[mentions that DEC phone support only recognizes 3 "designated names" ]
>> I've heard that there are . . . a number of designates named Mickey Mouse ...
>
>Yes, but what happens when . . . all the support people are busy and
>they have to call back?  How do you tell which Mickey Mouse in your 
>organization called them?
>

In our company we have one person who is the official DEC Support "contact";
if I have a problem I describe it to him and he calls it in (he knows the
magic numbers they want and all that).  He tells DEC Support to ask for me
(my unregistered, for-real name) when they call back (they *always* call back),
and we've had no problems.