Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!utgpu!water!watmath!clyde!cbosgd!ihnp4!inuxc!iuvax!pur-ee!newton.physics.purdue.edu!pur-phy!mrstve!mdbs!jon From: jon@mdbs.UUCP Newsgroups: comp.lang.c,comp.os.vms Subject: Re: DEC phone support (was Re: C ON VMS) Message-ID: <386@mdbs.UUCP> Date: Wed, 8-Jul-87 15:35:42 EDT Article-I.D.: mdbs.386 Posted: Wed Jul 8 15:35:42 1987 Date-Received: Sat, 11-Jul-87 16:49:56 EDT References: <1050@aldebaran.UUCP> <14344@teknowledge-vaxc.ARPA> Reply-To: jon@mdbs.UUCP (Jon D. Reid) Organization: Micro Database Systems, Inc., Lafayette IN Lines: 17 Xref: utgpu comp.lang.c:2789 comp.os.vms:1396 In article <14344@teknowledge-vaxc.ARPA> mkhaw@teknowledge-vaxc.ARPA (Michael Khaw) writes: >in article <1050@aldebaran.UUCP>, jimp@cognos.uucp (Jim Patterson) says: >> >>[mentions that DEC phone support only recognizes 3 "designated names" ] >> I've heard that there are . . . a number of designates named Mickey Mouse ... > >Yes, but what happens when . . . all the support people are busy and >they have to call back? How do you tell which Mickey Mouse in your >organization called them? > In our company we have one person who is the official DEC Support "contact"; if I have a problem I describe it to him and he calls it in (he knows the magic numbers they want and all that). He tells DEC Support to ask for me (my unregistered, for-real name) when they call back (they *always* call back), and we've had no problems.