Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!seismo!rutgers!ucla-cs!zen!ucbvax!RICE.EDU!Sun-Spots-Request From: Sun-Spots-Request@RICE.EDU (Vicky Riffle) Newsgroups: comp.sys.sun Subject: Sun-Spots Digest, v5n23 Message-ID: <1987.07.07.15.07.17.132.01187@rice.edu> Date: Tue, 7-Jul-87 16:07:17 EDT Article-I.D.: rice.1987.07.07.15.07.17.132.01187 Posted: Tue Jul 7 16:07:17 1987 Date-Received: Fri, 10-Jul-87 07:07:06 EDT Sender: daemon@ucbvax.BERKELEY.EDU Reply-To: Sun-Spots@rice.edu Distribution: world Organization: The ARPA Internet Lines: 73 Approved: sun-spots@rice.edu SUN-SPOTS DIGEST Tuesday, 7 July 1987 Volume 5 : Issue 23 Today's Topics: press release - SUN ANNOUNCES NEW EDUCATIONAL SERVICE OFFERINGS getting Sun CORE to work with Suntools? VME - VME adapters for SUN? for sale: 2x71MB disk & 60MB cartridge tape subsystem anyone tried QIC-120 or QIC-150 cartridge drive on Sun? Sun-3 keyboards? Second disks for Sun 3/52's? Adams-Russell Speech Proc. Periph.? Re: 3/160 disk errors (v5n19)? thanks and a question on graph(1) and plot(1)? ------------------------------------------------------------------------ Date: Wed, 1 Jul 87 09:14:28 PDT From: marleen@sun.com (Marleen Martin McDaniel) Subject: press release - SUN ANNOUNCES NEW EDUCATIONAL SERVICE OFFERINGS MOUNTAIN VIEW, CA -- June 30, 1987 -- Sun Microsystems, Inc., today announced two new service programs specifically for its educational and non-profit institutional customers. The On-Site Service Center and Cooperative Maintenance Service programs, available today, allow Sun and Sun educational and institutional customers to work together to provide the best service and support needs required by these institutions. "Approximately 15 percent of Sun's revenues for fiscal year 1986 came from the educational and nonprofit institution market", said Robert Lux, vice president and general manager of Sun's Customer Service Division. "Universities characteristically have a high volume of workstations at a single site. Our existing service offerings have been expanded to best meet the service and support needs of these customers". On-Site Service Center, Sun's lowest cost on-site hardware service, provides weekly service to educational and non-profit institutional customers with 25 or more workstations. Under this service, a Sun Field Engineer provides on-site maintenance on a predetermined day each week at a designated work area at the Customer's site. All materials, travel, and labor are included in the low monthly price. With Cooperative Maintenance Service, Sun assists the customer in establishing and maintaining a self-maintenance capability for Sun hardware. With this program the customer receives a designated Sun account manager to assist with service issues; phone support by Sun engineers for hardware maintenance issues; access to Sun diagnostic software for resolving system errors; on-line access to abstracts of Sun's engineering change orders; and a recommended spares inventory plan tailored to meet the customers' field service objectives. Also provided is a copy of Sun's internal Field Engineer's Handbook to assist in resolving customer problems, and discounts on assembly repair services. These two new programs supplement Sun's comprehensive product line of customer service offerings which include hardware maintenance, software support, customer education, and consulting. Earlier this quarter Sun introduced SunPartners, a comprehensive support program for Sun OEM customers, and two Network Services to support Sun's networking products. Sun has 59 service locations worldwide, including 41 in the U.S. Sun Microsystems supplies distributed computing systems based on standards, including technical workstations, servers, UNIX system software, data communication products and networking software. Sun has shipped more than 36,000 workstations and board-level products worldwide to OEMs and technical end-users in the computer-aided design and manufacturing, factory automation, artificial intelligence, software engineering, electronic publishing, automated test and financial services markets. Sun Workstations are installed in more than 500 universities worldwide. Press Contact: Kim Miller, Sun Press Rel