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Newsgroups: comp.os.vms
Subject: Re: Returned Network Mail; 
Message-ID: <8707170427.AA13961@ucbvax.Berkeley.EDU>
Date: Mon, 13-Jul-87 08:25:00 EDT
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Posted: Mon Jul 13 08:25:00 1987
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Date:     Sun, 12-JUL-1987 04:37 EST
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Subject:  Returned Network Mail
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Date: 8 Jul 87 19:35:42 GMT
From: newton.physics.purdue.edu!pur-phy!mrstve!mdbs!jon@ee.ecn.purdue.edu  (Jon
 D. Reid)
Organization: Micro Database Systems, Inc., Lafayette IN
Subject: Re: DEC phone support (was Re: C ON VMS)
Message-Id: <386@mdbs.UUCP>
References: <1050@aldebaran.UUCP>, <14344@teknowledge-vaxc.ARPA>
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In article <14344@teknowledge-vaxc.ARPA> mkhaw@teknowledge-vaxc.ARPA
(Michael Khaw) writes:
>in article <1050@aldebaran.UUCP>, jimp@cognos.uucp (Jim Patterson) says:
>>
>>[mentions that DEC phone support only recognizes 3 "designated names" ]
>> I've heard that there are . . . a number of designates named Mickey Mouse ...
>
>Yes, but what happens when . . . all the support people are busy and
>they have to call back?  How do you tell which Mickey Mouse in your
>organization called them?
>

In our company we have one person who is the official DEC Support "contact";
if I have a problem I describe it to him and he calls it in (he knows the
magic numbers they want and all that).  He tells DEC Support to ask for me
(my unregistered, for-real name) when they call back (they *always* call back),
and we've had no problems.
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