Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!seismo!husc6!hao!noao!arizona!caset!catuc!doug From: doug@catuc.UUCP (doug) Newsgroups: comp.dcom.lans Subject: Re: Smart Ethernet boards Message-ID: <2503@catuc.UUCP> Date: Tue, 14-Jul-87 11:30:34 EDT Article-I.D.: catuc.2503 Posted: Tue Jul 14 11:30:34 1987 Date-Received: Fri, 17-Jul-87 01:45:03 EDT References: <283@sering.cwi.nl> <8212@utzoo.UUCP> <8255@utzoo.UUCP> <620@cfa.cfa.harvard.EDU> Organization: Computer Automation, Tucson, AZ Lines: 14 Summary: Excelan customer support In article <620@cfa.cfa.harvard.EDU>, ward@cfa.harvard.EDU (Steve Ward) writes: > Our personal experience > indicates that the Excelan customer support is less than adequate. > We have had these problems for months and months with no fixes in > sight from Excelan. I have used Excelan equipment and software for VAX/VMS. I have not used any of the application level stuff like Telnet or FTP on the machine. I implemented a proprietary protocol on top of UDP. I had never done ANY VMS programming and my success was due in a large part to their customer support. I was able to call them many times with stupid questions as well as obtain a prerelease version of a driver that fixed some bugs I had run into. My only complaint is that the people that I talked to spoke english with very difficult to understand accents.