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From: csrobe@ICASE.ARPA (Charles S. Roberson)
Newsgroups: comp.sys.atari.st
Subject: Re: Mark Williams Company
Message-ID: <8707231920.AA06015@work1.icase>
Date: Thu, 23-Jul-87 15:20:43 EDT
Article-I.D.: work1.8707231920.AA06015
Posted: Thu Jul 23 15:20:43 1987
Date-Received: Sat, 25-Jul-87 08:38:30 EDT
Sender: daemon@ucbvax.BERKELEY.EDU
Distribution: world
Organization: The ARPA Internet
Lines: 59

With all of the *justifiable* flaming on Atari's service, I have to
add my two cents worth.

I too had the same sort of problem with 2.0 of MWC and received the
same sort of *stellar* service from MWC!  I have also talked to them
on bix and they have really been helpful.  With so many vendors giving
us "as is" (hard/soft)ware with vaporservice, it is so great to see
a company that really supports its product and listens to its users.

MWC has endeared me to their company through a quality product and
excellent service.  It would take a major acheivement on a
competitor's part to make me buy a competing product.  The improvement
would have to  significantly outweigh the plus of MWC support.

Atari's record has left such a gap in service and support that
companies like MWC can really carve a niche for themselves.  It is
also *un-likely* that I will buy from Atari again, unless I see a
change in their management in this area.  Nor will I suggest the ST
to anyone other than the most adventuresome and hardened user.

While I am on such a roll, I would also like to say that I agree
with .  I too have dealt with L&Y Electronics
(that is where I bought 1.0 of MWC on sale for $99).  It is a
husband-wife operation of the finest quality.  They have supported
Atari for several years (before ST) and are certified for repairs.
If it wasn't for L&Y and another company (Cal Com, Inc in Wheaton
MD), I would be completely disgusted with the world of Atari.

Atari produced a piece of hardware, but it's companies like these that
have made it a computer.  Damnit, Atari, are you guys ever going
to wake up and stop biting the hand that is feeding your checkbook?
How do you think IBM put the "Big" in "Big Blue", they hold their
customer's hand every step of they way, and their stuff isn't
always the best.  Atari, we don't need you to hold our hand, but how
about some support so we can continue to make the current machine
even better.

"A bird in the hand..."

Ok, ok, this wasn't meant to be a flame, but it really gets to me.
The ST has so much potential, and I see it being squandered away
on vaporware!

Anyway, here's one for all of those vender's out there who have
made living in Atari-land livable.  Cheers.

PS.  I once raised the tempature on Supra Corp about their response
to some of my Hard Disk problems.  I would like to now commend them
on they way the reacted on a second phone call, and the support they
have provided through Applied Computer Associates.

You treat me nice, and I'll be nice.  But if you cross me...!

-chip
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Chip Roberson                ARPANET:  csrobe@icase.arpa
1105 London Company Way      BITNET:   $csrobe@wmmvs.bitnet
Williamsburg, VA 23185       UUCP:     ...!seismo!gmu90x!wmcs!csrobe
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