Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!uunet!seismo!mcnc!gatech!bloom-beacon!think!ames!amdcad!sun!aeras!miket From: miket@aeras.UUCP (Mike Tassano) Newsgroups: comp.sys.atari.st Subject: Mark Williams Company Message-ID: <311@aeras.UUCP> Date: Fri, 17-Jul-87 11:49:25 EDT Article-I.D.: aeras.311 Posted: Fri Jul 17 11:49:25 1987 Date-Received: Sat, 18-Jul-87 18:39:41 EDT Distribution: na Organization: Arete Systems Inc., San Jose, Ca Lines: 29 Keywords: service A few days ago I posted a request for help with the Mark Williams 'C' shell program, 'msh', giving me 4-bombs when reading the profile. I'd like to say publicly that I'm happy with the help given, especially from Mark Williams Co. I called what is for the West Coast a toll free number, 800-692-1700, and told the nice lady I owned a MWC product, and could I speak to customer service, please? Customer service listened to my problem, asked if I had made a backup as recommended, (I had not), and said "Sounds like you have a bad copy of the program" and said they would send me a new disk. I gave them my registration number from inside the manual, along with my address, and rang off. The whole process took under 5 minutes. Assuming I really do get a new disk, I consider that pretty good service. It is especially good since I am witness to a trend that combines a decline in quality with a decline in service in the industry in general. Thank you, Mark Williams Company, Mike Berkley, and all the others who offered help. Mike Tassano Arete' Computers -- UUCP: {ucbvax, hplabs}----!sun!aeras!miket Disclaimer: Only I am responsible for what I say. Even a parrot has opinions.