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From: louie@sayshell.umd.edu (Louis A. Mamakos)
Newsgroups: comp.sys.amiga
Subject: Re: Mail Order Machine
Message-ID: <1799@umd5.umd.edu>
Date: Mon, 20-Jul-87 08:49:16 EDT
Article-I.D.: umd5.1799
Posted: Mon Jul 20 08:49:16 1987
Date-Received: Tue, 21-Jul-87 04:25:00 EDT
References: <7200005@uiucdcsm> <51@oresoft.UUCP>
Sender: news@umd5.umd.edu
Reply-To: louie@trantor.umd.edu (Louis A. Mamakos)
Distribution: na
Organization: University of Maryland, College Park
Lines: 17
Keywords: Customer service?  Lotsa luck!
Summary: Post office to the rescue.

If you want to get the balance of your money refunded, and they are not being
responsive then this is what you want to do.  Since you ordered the products
by mail, the company must ship within 30 days of receipt of your order, or
offer you a refund or notify you and ask if you wish to wait for the order to
be completed.

If you want a refund, and they are not cooperating, send a letter to them 
requesting a refund (probably via certified mail), along with a copy addressed
to their Postmaster.  Explain that according to postal regulations you want
a refund immediately, and that a copy of this correspondence has been sent 
to their postmaster.  This tends to get their attention.

It works for me..


Louis A. Mamakos  WA3YMH    Internet: louie@TRANTOR.UMD.EDU
University of Maryland, Computer Science Center - Systems Programming