Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Path: utzoo!mnetor!seismo!rutgers!mit-eddie!genrad!decvax!tektronix!tekig!tekig4!briand From: briand@tekig4.UUCP (Brian Diehm) Newsgroups: comp.sys.mac Subject: Re: Some End-of-year Thank-Yous for the Mac community Message-ID: <1163@tekig4.UUCP> Date: Thu, 18-Dec-86 15:27:16 EST Article-I.D.: tekig4.1163 Posted: Thu Dec 18 15:27:16 1986 Date-Received: Fri, 19-Dec-86 05:26:20 EST References: <177@oracle.tc.fluke.COM> <927@gould9.UUCP> <490@gumby.WISC.EDU> Reply-To: briand@tekig4.UUCP (Brian Diehm) Organization: Tektronix, Inc., Beaverton, OR. Lines: 36 >phone) and I have also had great service with Icon Review. I think most >problems with mail order companies actually customer errors. When you make >an order, check to make sure they have the item in stock, price, shipping >methods and costs. I have had perfect service from Icon Review in 6 >different orders. The complaints I have heard against them involve vaporware >products in their catalog. > >I have had no problems and have waited at most 14 days for any product. > Sorry, that just doesn't cut it. Of course if they can't handle the ideal condition then we're agreed, but I cannot go along with letting them off the hook when they screw up exceptional cases. Either they're ethical or they're not, and my experience with Icon Review is definitely that they're not. I am still awaiting money back from Icon Review for some vaporware they listed in their catalog; vaporware I ordered within two days of receipt of that catalog. They 1) failed to inform me that it was vaporware - they let me guess that for myself when the product wasn't listed in the next catalog, and they 2) have yet to return my money, despite the request on their cancel/ continue waiting selection card (and since then certified letters). Either one of the above is sufficient to trigger a mail-fraud investigation. Unless you consider my provlem a "customer error." Like, not calling to see if what is in their 2-day-old catalog is in fact a product. Like politely waiting until several "cancel or keep waiting" selection cards had come (replying to each to wait) before suspecting the product wasn't. Like merely taking the opportunity of the next "cancel or wait" selection card to select "cancel and refund." Like waiting weeks for a non-existent refund. Like sending a clear, detailed certified letter. Like waiting for some reply to THAT. Customer error, indeed! -Brian Diehm Tektronix, Inc. (SDA - Standard Disclaimers Apply, even though I am guilty of gross customer error!)