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From: clif@intelca.UUCP (Clif Purkiser)
Newsgroups: net.micro.mac
Subject: Re: Recommendation for Programs Plus
Message-ID: <140@intelca.UUCP>
Date: Mon, 11-Nov-85 15:19:46 EST
Article-I.D.: intelca.140
Posted: Mon Nov 11 15:19:46 1985
Date-Received: Thu, 14-Nov-85 08:02:32 EST
References: <20800006@mirror.UUCP>
Organization: Intel, Santa Clara, Ca.
Lines: 50

> 
> 
> 
> A while ago there was a spate of warnings against dealing with
> Northeastern Software.  I too had a series of bad experiences with
> them -- no need to describe in detail, should be sufficient to 
> summarize by saying they seemed to mean well but were way over 
> their heads and I received many unfilled promises and much
> conflicting information.  I eventually cancelled my (large) order.
> [I too was particularly disturbed by having my MasterCard charged
> as soon as I ordered when shipment was never in sight.  One complaint
> led to a promise to credit the card until shipment, but they never did.]
> 
> Anyway, on the other side of this game, I have had as good a series
> of experiences with Programs Plus (also of Stratford CT) as I had
> bad with Northeastern Software.  Again, no need for the details,
> but every call was answered by a series of helpful people (in fact,
> after trying over and over again to get through to Northeastern,
> it was a pleasure just to get to talk to someone when I called
> Programs Plus), all confusions and failures were resolved promptly
> and adequately, and their prices are just about the lowest around
> (other than Northeastern's).  They ship promptly, too.  Use them!
> 
> 	Mitchell L Model, Ph. D.
> 	"Support Services for the Artificial Intelligence Community"

Just to reinforce Mitchell's points.  I also have had bad experiences,
with Northeastern software.  They said that had software in stock when they 
didn't and they had very  slow deliver  1 month, and were not very helpful
about addressing my complaints etc.  I wish had remember the networks advice
about using them .  Before that I had used Programs Plus and a recieved good 
service and a good prices.

I no longer use mail order for two reasons: my bad experience with Northeastern
Software, and an excellent retail store Computer-Ware in Palo Alto.  
Any Mac users in the San Jose, Palo Alto area should check out Computer-Ware
it is on California Street near the train station.  They have prices about 4%
above mail-order. It has a knowledgable staff (they only handle Mac software). 
Best of all they let you try software out before using it.  
These guys are the best retail computer store I have seen, let's keep them in
business!


-- 
Clif Purkiser, Intel, Santa Clara, Ca.
HIGH PERFORMANCE MICROPROCESSORS
{pur-ee,hplabs,amd,scgvaxd,dual,idi,omsvax}!intelca!clif
	
{standard disclaimer about how these views are mine and may not reflect
the views of Intel, my boss , or USNET goes here. }