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From: kidwell@nswc-wo
Newsgroups: net.micro.amiga
Subject: Post purchase support
Message-ID: <433@caip.RUTGERS.EDU>
Date: Tue, 12-Nov-85 23:25:25 EST
Article-I.D.: caip.433
Posted: Tue Nov 12 23:25:25 1985
Date-Received: Thu, 14-Nov-85 07:28:28 EST
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Organization: Rutgers Univ., New Brunswick, N.J.
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From: Michael Kidwell 


HELP COMMODORE

This past week-end I placed a deposit on a fully loaded amiga system with
a local DC area distributor.  I was told that systems would be available
within 3 weeks.  Last night I visited another dealer who had amigas stacked
to the roof and who was bad-mouthing the vendor I purchased the system from.
I was told that that firm had already gone bankrupt twice and that my
dollars were in jeopardy.  I was further told that the amiga OS had so many
bugs that I couldn't support it myself and that my dealer could not either.
I was informed "if you bought from them, don't come back to us for support
."unless you are willing to pay $65 per hour."


Question - Since OS is software based, what happens if my chosen dealer
goes out of business.  Can I go to another dealer and expect to be able
to copy an OS update free of charge or must I pay whatever the market
will bear?  What is the Commodore policy on continued support post sale?

To avoid network congestion, please respond to kidwell@nswc-wo or
write: 804 Sligo Avenue, Silver Spring, MD   20910 or phone:
(202) 394-1745 (8 - 4:30 est) / (301) 587-5872 (evenings or answering
machine).

                                Michael Kidwell
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