Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.2 9/13/84; site intelca.UUCP Path: utzoo!watmath!clyde!cbosgd!ihnp4!qantel!hplabs!intelca!clif From: clif@intelca.UUCP (Clif Purkiser) Newsgroups: net.micro.mac Subject: Re: Recommendation for Programs Plus Message-ID: <140@intelca.UUCP> Date: Mon, 11-Nov-85 15:19:46 EST Article-I.D.: intelca.140 Posted: Mon Nov 11 15:19:46 1985 Date-Received: Thu, 14-Nov-85 08:02:32 EST References: <20800006@mirror.UUCP> Organization: Intel, Santa Clara, Ca. Lines: 50 > > > > A while ago there was a spate of warnings against dealing with > Northeastern Software. I too had a series of bad experiences with > them -- no need to describe in detail, should be sufficient to > summarize by saying they seemed to mean well but were way over > their heads and I received many unfilled promises and much > conflicting information. I eventually cancelled my (large) order. > [I too was particularly disturbed by having my MasterCard charged > as soon as I ordered when shipment was never in sight. One complaint > led to a promise to credit the card until shipment, but they never did.] > > Anyway, on the other side of this game, I have had as good a series > of experiences with Programs Plus (also of Stratford CT) as I had > bad with Northeastern Software. Again, no need for the details, > but every call was answered by a series of helpful people (in fact, > after trying over and over again to get through to Northeastern, > it was a pleasure just to get to talk to someone when I called > Programs Plus), all confusions and failures were resolved promptly > and adequately, and their prices are just about the lowest around > (other than Northeastern's). They ship promptly, too. Use them! > > Mitchell L Model, Ph. D. > "Support Services for the Artificial Intelligence Community" Just to reinforce Mitchell's points. I also have had bad experiences, with Northeastern software. They said that had software in stock when they didn't and they had very slow deliver 1 month, and were not very helpful about addressing my complaints etc. I wish had remember the networks advice about using them . Before that I had used Programs Plus and a recieved good service and a good prices. I no longer use mail order for two reasons: my bad experience with Northeastern Software, and an excellent retail store Computer-Ware in Palo Alto. Any Mac users in the San Jose, Palo Alto area should check out Computer-Ware it is on California Street near the train station. They have prices about 4% above mail-order. It has a knowledgable staff (they only handle Mac software). Best of all they let you try software out before using it. These guys are the best retail computer store I have seen, let's keep them in business! -- Clif Purkiser, Intel, Santa Clara, Ca. HIGH PERFORMANCE MICROPROCESSORS {pur-ee,hplabs,amd,scgvaxd,dual,idi,omsvax}!intelca!clif {standard disclaimer about how these views are mine and may not reflect the views of Intel, my boss , or USNET goes here. }