Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.3 4.3bsd-beta 6/6/85; site caip.RUTGERS.EDU Path: utzoo!watmath!clyde!cbosgd!gatech!seismo!caip!kidwell From: kidwell@nswc-wo Newsgroups: net.micro.amiga Subject: Post purchase support Message-ID: <433@caip.RUTGERS.EDU> Date: Tue, 12-Nov-85 23:25:25 EST Article-I.D.: caip.433 Posted: Tue Nov 12 23:25:25 1985 Date-Received: Thu, 14-Nov-85 07:28:28 EST Sender: daemon@caip.RUTGERS.EDU Organization: Rutgers Univ., New Brunswick, N.J. Lines: 28 From: Michael KidwellHELP COMMODORE This past week-end I placed a deposit on a fully loaded amiga system with a local DC area distributor. I was told that systems would be available within 3 weeks. Last night I visited another dealer who had amigas stacked to the roof and who was bad-mouthing the vendor I purchased the system from. I was told that that firm had already gone bankrupt twice and that my dollars were in jeopardy. I was further told that the amiga OS had so many bugs that I couldn't support it myself and that my dealer could not either. I was informed "if you bought from them, don't come back to us for support ."unless you are willing to pay $65 per hour." Question - Since OS is software based, what happens if my chosen dealer goes out of business. Can I go to another dealer and expect to be able to copy an OS update free of charge or must I pay whatever the market will bear? What is the Commodore policy on continued support post sale? To avoid network congestion, please respond to kidwell@nswc-wo or write: 804 Sligo Avenue, Silver Spring, MD 20910 or phone: (202) 394-1745 (8 - 4:30 est) / (301) 587-5872 (evenings or answering machine). Michael Kidwell -------