Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.2.fluke 9/24/84; site vax1.fluke.UUCP Path: utzoo!watmath!clyde!cbosgd!ihnp4!houxm!mtuxo!mtunh!mtung!mtunf!ariel!vax135!cornell!uw-beaver!fluke!pwv From: pwv@fluke.UUCP (Pat Vilbrandt) Newsgroups: net.micro.pc Subject: Re: Terrible service from Microsoft Message-ID: <1174@vax1.fluke.UUCP> Date: Thu, 19-Sep-85 18:37:39 EDT Article-I.D.: vax1.1174 Posted: Thu Sep 19 18:37:39 1985 Date-Received: Sat, 21-Sep-85 04:40:23 EDT References: <433@aero.ARPA> Distribution: net Organization: John Fluke Mfg. Co., Inc., Everett, WA Lines: 42 Keywords: Microsoft, support, sarcasm > From: sinclair@aero.ARPA (William S. Sinclair) > I was trying to get a simple question answered about their compiler, so I > called their support number. I was put on hold for 45 minutes, listening to > that dippy music, before someone answered. I concur. I have an old, dusty, grungy copy of the Microsoft Macro Assembler version 1.00 that was performing rather poorly, so I contacted Microsoft Customer Support (I only had to listen to the music for 5 minutes, I must have been *lucky*!). They weren't sure about the cause of the problem (Ya, that version did some strange things... ), but said that I should upgrade to version 3.00. I was underwhelmed with confidence. Yes, for *just* $70.00 and my old disk, I could get a Newer! Faster! Better! Whiter! Macro Assembler. Oh well, it was better than paying $150.00 for the assembler outright. They took my name and address to send be the proper forms. Well, after more than a week had passed with no forms, I called Cust. Support again, reexplained what I needed, gave my name and address, etc. etc. etc. Another week later, What's This? A letter from Microsoft? They finally got it right. Rrriiipppp! "Yes you can upgrade your version of the Microsoft Macro Assembler from 3.00 to 3.01!!" Damn. Other expletives. Wrong form. I went out and *bought* a copy of 3.01, full price. > Is there any way we can put pressure on them to improve their service? I wish. P.S. Are you listening, Microsoft? -- Pat Vilbrandt John Fluke Mfg. Co., Inc. Everett, Washington USA UUCP: { decvax!uw-beaver, ucbvax!lbl-csam, allegra, ssc-vax, decwrl!sun }!fluke!pwv ARPA: fluke!pwv@uw-beaver.ARPA