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From: eric@uvacs.UUCP (Eric Holtman)
Newsgroups: net.micro.pc
Subject: Re: Terrible service from Microsoft
Message-ID: <2400@uvacs.UUCP>
Date: Fri, 20-Sep-85 14:07:23 EDT
Article-I.D.: uvacs.2400
Posted: Fri Sep 20 14:07:23 1985
Date-Received: Fri, 27-Sep-85 03:54:02 EDT
References: <433@aero.ARPA>
Organization: U.Va. CS dept.  Charlottesville, VA
Lines: 27

> 
> I was trying to get a simple question answered about their compiler, so I
> called their support number. I was put on hold for 45 minutes, listening to
> that dippy music, before someone answered.
> 
> Is there any way we can put pressure on them to improve their service?
> 
> P.S. The Leahy Fortran is much better, and they almost always answer the
> phone in a few rings. Sometimes, Tom Leahy answers!!
> 
>                                       Bill S.

I must admit, Microsoft does seem to have a problem with the long
periods of time for which you have to hold. However, once you get to 
a service rep, they usually are really on the ball. Once, when I was
doing some Fortran consulting that required a call to Microsoft, the
engineer I got was extremely helpful (in fact, he told me more about
the problem then I cared to know).

MY REAL BITCH HOWEVER, is with XENIX support for the IBM/AT. YOU **CAN'T**
call the XENIX people directly, you have to call you local ComputerLand
type store from which you bought XENIX, tell them your problem, then they
call XENIXland, and then call you back. I spent about 4 f&')ing days tryng
to solve a SIMPLE PROBLEM because of this STUPID attitude....

			eric