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From: jaffe@topaz.ARPA (Saul)
Newsgroups: net.consumers
Subject: Re: Is "NO REFUND/NO EXCHANGE" Legal?
Message-ID: <2732@topaz.ARPA>
Date: Mon, 15-Jul-85 11:42:52 EDT
Article-I.D.: topaz.2732
Posted: Mon Jul 15 11:42:52 1985
Date-Received: Thu, 18-Jul-85 02:49:54 EDT
References: <42400004@gypsy.UUCP>
Organization: Rutgers Univ., New Brunswick, N.J.
Lines: 29

There is actually a law that is part of the Universal Commercial
Code which  all states follow.  The pertinent piece is the Implied
Warranty of Merchantability.  This means that if you buy something
and it does not work or do what the manufacteror (or salesman)
claimed then you can return it for a full refund.  I'm not sure of
the actual specifics but I have used this law myself several times
in NJ to get refunds from stores that say no refunds.

The basic idea of the law is to prevent merchants from selling you
something that does not work for the purpose for which it was
bought.  I.E. a device that claimed to do a certain thing and
doesn't or something that just doesn't work.

I have also heard of cases where the stores were forced to give
refunds or exchanges because they did not alert the consumer about
the policy BEFORE the sale was made.  The law says that any policy
about no refunds etc, must be posted in a conspicuous place near
the checkout counter.

Of course if you don't get any results from the store when you go
back to argue there is always small claims court.

 
-- 
Saul Jaffe
Systems Programmer
Rutgers University
ARPA: Jaffe@Rutgers
UUCP: ...{harvard,seismo,ut-sally,ihnp4!packard}!topaz!jaffe