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From: lotto@talcott.UUCP (Jerry Lotto)
Newsgroups: net.micro.pc
Subject: Re: IBM tech support tele number
Message-ID: <466@talcott.UUCP>
Date: Tue, 9-Jul-85 10:17:59 EDT
Article-I.D.: talcott.466
Posted: Tue Jul  9 10:17:59 1985
Date-Received: Sat, 13-Jul-85 14:55:35 EDT
References: <206@geowhiz.UUCP>
Distribution: net
Organization: Harvard Univ. Chem. Dept.
Lines: 23

> Does anyone have the number for the
> IBM technical support people?  I speak
> of the number that they dont give out to
> non dealers.  I have hardware questions 
> that the local people cant answer.
> Can anyone help??
> 
	IBM handles tech support through a service called ASKINFO. It
is a bulletin board in Boca (no toll free number) that you are supposed
to leave your question on. If the people down there read it and determine
that it is worth attention, they post an answer. Alternatives include
US mail, outside consulting or UUCP. The latter is the most reliable.
Explain to your boss that unless he has personal contacts among IBM upper
administration, no amount of pull is going to get the answers to his questions
interactively from IBM (unless they are questions about legalities!). Why
not give this newsgroup a try?
-- 

Gerald Lotto - Harvard Chemistry Dept.

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