Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10.2 9/18/84; site uw-beaver
Path: utzoo!watmath!clyde!cbosgd!ucbvax!decvax!tektronix!uw-beaver!laser-lovers
From: laser-lovers@uw-beaver
Newsgroups: fa.laser-lovers
Subject: QMS 1200 reliability and service
Message-ID: <904@uw-beaver>
Date: Sun, 10-Mar-85 01:51:17 EST
Article-I.D.: uw-beave.904
Posted: Sun Mar 10 01:51:17 1985
Date-Received: Mon, 11-Mar-85 07:16:52 EST
Sender: daemon@uw-beaver
Organization: U of Washington Computer Science
Lines: 23

From: Charles Hedrick 

I am interested in hearing from people who have QMS 1200 about the
reliability of their printers and the quality of service they are
getting.  We have a Talaris 1200 printer.  This is a QMS 1200,
remarketed by Talaris.  Aparently it is normal to use Xerxo to service
QMS printers.  We are getting service from a 3rd party (the folks we
bought it from).  We did this because of problems we had had with Xerox
on the 9700 (many of which have since been resolved).  However we have
had nothing but trouble with the printer.  The problems have run the
full gamut, including problems with the board that controls print
density, a mechanical problem with the upper tray that causes it
not to feed correctly, problems with the host going from the ink
reservoir to the drum, and intermittent controller crashes.  Some
of the problems have gotten fixed, and we have had some periods of
reasonable service.  But more keep happening.  Our faculty are
up in arms about the reliability.  We have talked to Talaris about
our problems.  Their field service people seem to have an order of
magnitude more sophistication an familiarity with the printer than
our field service people.  Alas, they are in California.  The question
is whether Xerox field service people would be as good.

-------