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From: laser-lovers@uw-beaver
Newsgroups: fa.laser-lovers
Subject: Imagen Responsiveness
Message-ID: <785@uw-beaver>
Date: Wed, 6-Feb-85 19:20:28 EST
Article-I.D.: uw-beave.785
Posted: Wed Feb  6 19:20:28 1985
Date-Received: Sun, 10-Feb-85 04:49:40 EST
Sender: daemon@uw-beaver
Organization: U of Washington Computer Science
Lines: 16

From: horton@harvard.ARPA (Nike Horton)


Speaking of Imagen helpfulness, we had a problem with cartridge
delivery a while back (45 day delay in receipt).  Since reporting
the problem the cartridges arrived Federal Expressed, and several
people have called me since to ask if there are still problems and
to describe what steps they have taken to ensure that similar things
don't happen in the future.  I was very impressed by their courtesy
and their sincerity; it is a refreshing change.


Nicholas Horton	    Aiken Computation Lab
UUCP:  {genrad,cbosgd}!wjh12!horton   
       {seismo,harpo,ihnp4}!harvard!horton
ARPA:  horton@harvard 	CSNET: horton%harvard@csnet-relay