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Path: utzoo!watmath!clyde!burl!ulysses!mhuxr!ihnp4!arizona!jorge
From: jorge@arizona.UUCP (Jorge OchoaLions.)
Newsgroups: net.rec.photo
Subject: Re: Camera Discount Places (47th St. Photo)
Message-ID: <19673@arizona.UUCP>
Date: Sun, 6-Jan-85 13:40:53 EST
Article-I.D.: arizona.19673
Posted: Sun Jan  6 13:40:53 1985
Date-Received: Mon, 7-Jan-85 03:32:22 EST
References: <274@decwrl.UUCP> <1031@teddy.UUCP> <3864@ucbvax.ARPA> <589@aluxe.UUCP>
Organization: Dept of CS, U of Arizona, Tucson
Lines: 39

> ****                                                                 ****
> From the keys of Steve Henning, AT&T Bell Labs, Reading, PA aluxe!2141smh
> 
> > I've dealt with 47th St. Photo a number of times.  Have always received
> > merchandise within a few days.  They have a toll free customer service ...
> 
> I ordered a variety of photo-flash equipment from 47th St. after they told me
> that everything was in stock.  They sent part of the order.  I called them
> and was told not to ask questions on the toll-free line.  I asked why they
> told me a toll-free lie and demanded a toll reply. They did then say that
> some of the articles were not in stock and were not in stock the day I placed
> my order.  I said OK and asked them to cancel the balance of my order.
> Then I had to ask Master Charge to get a refund for the not-shipped and
> also not-in-stock merchandise.  About 2 weeks later, here comes a package
> from 47th St.  It is the canceled order.  I called them and said that
> I received unsolicited merchandise.  I also told them that I didn't want
> to be black-listed by them so would return the merchandise at their expense.
> After a round of negotiation they told me to keep a $10 item to pay for
> my inconvenience.
> 
> Moral of the story:  don't expect too much and don't expect the many departments
> at 47th St. to be able to communicate.  If you have seen 47th St. it looks like
> the before part of the IBM PC hat factory adds.


 My experience is very similar to this one, except with Tri-State Camera and
except for the fact that it took 3 ( THREE ) months and a lot of help from
our MasterCard friends to solve the problem.

 My moral: $30 or $40 savings are not worth the headaches now or in the
future. If that's how they treat you at the time of the sale, what can you
expect in the event you need to use warranties and service ?  Not to mention
the record you set with MasterCard or your favorite Credit Card !

 Support your local Photography Shop, they need your business.

 Jorge Ochoa-Lions  ( ihnp4!arizona!jorge )