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From: info-mac@uw-beaver
Newsgroups: fa.info-mac
Subject: Re: Hyperdrive
Message-ID: <294@uw-beaver>
Date: Fri, 21-Dec-84 23:39:59 EST
Article-I.D.: uw-beave.294
Posted: Fri Dec 21 23:39:59 1984
Date-Received: Sun, 23-Dec-84 00:34:21 EST
Sender: daemon@uw-beaver
Organization: U of Washington Computer Science
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From: Alan Crosswell 

We also had a Hyperdrive demo recently (which I was lucky enough to
miss :-(.  Consortium schools can get it for dealer prices.  The
128->512 upgrade and disk is about $1816 quantity 1 and somewhat less
for quantities of 4 and up.

A couple of questions:

	How sensitive is the disk to bouncing around inside
	one of those stylish shoulder bags?  Can the heads be
	retracted?

	What happens when the warranty runs out and you need
	to get the thing fixed?  Does GC accept machines for
	non-warranty repair?  Do they sell service contracts?

My main concern is what effect it will have on Applecare (I assume
this voids it).  I think it is worth having with or without Apple's
blessing, but I would feel a lot more comfortable recommending this
product to people who purchase through us with Apple's blessing.
No matter how many times you tell someone that buys something through
you that it is good BUT it has a certain amount of risk of getting
burned,  they will always swear up and down that they understand
that and will then come blaming you for giving out bad advice when 
the bad thing happens.  This is the kind of question I have to answer
when I recommend third-party products to be added to our list
of discounted things we sell to Columbia affiliates.

Alan Crosswell
Columbia University AUC Technical Contact
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Received: from MIT-XX.ARPA by SUMEX-AIM.ARPA with TCP; Fri 21 Dec 84 08:00:32-PST
Date: Fri 21 Dec 84 10:59:39-EST
From: Paul R. Johnson 
Subject: Re: Hyperdrive
To: US.ALAN%CU20B@COLUMBIA.ARPA
cc: Info-Mac@SUMEX-AIM.ARPA
In-Reply-To: Message from "Alan Crosswell " of Fri 21 Dec 84 10:41:05-EST

" A couple of questions:
" 
" 	How sensitive is the disk to bouncing around inside
" 	one of those stylish shoulder bags?  Can the heads be
" 	retracted?
 
They seem to think it is quite robust.  Certainly they jiggled it
around during the demo with no ill effects.  They claim the only
failure they've had was when a cabbie tossed their demo-Mac on
a sidewalk (a drop of four feet) which did bad things to the Mac in
general.  My impression is that they do retract the head, but that
question was not asked at the demo.  I'll try to find out from them
more about that and about reliability in general.


" 	What happens when the warranty runs out and you need
"	to get the thing fixed?  Does GC accept machines for
"	non-warranty repair?  Do they sell service contracts?
"
" My main concern is what effect it will have on Applecare (I assume
" this voids it).  I think it is worth having with or without Apple's
" blessing, but I would feel a lot more comfortable recommending this
" product to people who purchase through us with Apple's blessing.

This I don't know.  They claim to have a good relationship with
Apple so there may be hope that Applecare is not voided.  I'll try
to find out more from them.

For those interested here is the Warranty Information from their
information sheet:

  "General Computer Company warrants the HyperDrive to be free from
  defects in materials and workmanship for a period of ninety days
  from the date of original purchase.  The warrany covers the entire
  Apple Macintosh computer, the HyperDrive modifications, media, and
  manuals supplied by General Computer Company.  This warranty has
  additional terms; see your participating dealer for full details."

--- Paul Johnson,  MIT LCS
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