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Path: utzoo!watmath!clyde!burl!ulysses!allegra!alice!rabbit!hania
From: hania@rabbit.UUCP (Hania Gajewska)
Newsgroups: net.consumers
Subject: Re: Experience with Frontier Horizon Air Lines (long)
Message-ID: <3305@rabbit.UUCP>
Date: Wed, 28-Nov-84 12:34:48 EST
Article-I.D.: rabbit.3305
Posted: Wed Nov 28 12:34:48 1984
Date-Received: Thu, 29-Nov-84 04:06:04 EST
References: <886@ihuxb.UUCP>
Organization: AT&T Bell Laboratories, Murray Hill
Lines: 20

I agree with most of your morals, except the last one ("Don't
buy your own tickets").  It should read: "Make sure you know
what you're doing before you buy your own tickets".  After
many bad experiences (of the sort you describe) with travel
agents, I ALWAYS make my own travel arrangements.  There are
books that publish all the flights available between any destinations,
including the information on the number of stops en route.
From those books I pick the flights that seem convenient, then
I check with the particular airlines for the lowest rates.
The travel agent has nothing to gain by finding the lowest
rates for you (not even a return customer: chances are you
would never find out there was a lower fare available).
There are also things that you might think of that the travel
agent would never know about ("Wow, there is a flight through
Denver -- if I take it, I would get the chance to see Aunt Mildred").
Maybe an ultra competent travel agent would change my mind, but
for now, I haven't found one that can do for me anything I can't do myself,
and so travel agents head my list of useless professions.

   Hania