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Path: utzoo!linus!decvax!ittvax!dcdwest!sdcsvax!sdcc6!loral!engle
From: engle@loral.UUCP (Jack Engle)
Newsgroups: net.micro.cbm
Subject: HES.WARE Problems
Message-ID: <627@loral.UUCP>
Date: Tue, 6-Nov-84 15:40:24 EST
Article-I.D.: loral.627
Posted: Tue Nov  6 15:40:24 1984
Date-Received: Thu, 8-Nov-84 04:10:13 EST
Distribution: net
Organization: Loral Instruments, San Diego
Lines: 36

*** REPLACE THIS LINE WITH YOUR MESSAGE ***
     Hello all fellow C-64 abusers.

     Todays topic is HES WARE (Hide Engineering Service).

     For the past 6 mounths, since ive been a proud father of a C-64, I have
     been buying up all the software that I think will make my computering
     life more confortable.  I have spent $450 on HES WARE alone.  I am not  
     the greatist at reading software manuals and need assistance from 
     those who are in the know.

     Here is the problem.  I am having problems with 3 of there software 
     packages. Multi- plan, Graphics Basic, Synthasound.  Think that it 
     is probably my error i called HES.  They put me on the phone with some
     secratery that says he/she (ive called 5 times) will take my problem down
     and they will get back to me by mail.  And still 2 1/2 mounths later
     I have gotten no mail.

     I have called and tried to talk to some one with a little more athority
     but of cource got the run around and put on hold for many minutes.
     I am sure that there are many young C-64 users with questions that if 
     they read the manual they would get the ansures.  But there are some 
     things that are not 100% clear in the users manual that some questions
     may be raised. 

     Please dont get me wrong HES WARE software is excellent and i will 
     try to buy more of there product.  But with there attidude tward 
     sevice after the sale keeps up I will not recomend there product 
     with as much power as i have in the past.



	   Thanks For Your Attention.

	   JLE  (WASTER)