Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.1 Fluke 8/7/84; site fluke.UUCP Path: utzoo!watmath!clyde!bonnie!akgua!sdcsvax!sdcrdcf!hplabs!tektronix!uw-beaver!ssc-vax!fluke!vince From: vince@fluke.UUCP (Craig V. Johnson) Newsgroups: net.consumers Subject: Re: Sears experience Message-ID: <1418@vax2.fluke.UUCP> Date: Tue, 2-Oct-84 12:45:28 EDT Article-I.D.: vax2.1418 Posted: Tue Oct 2 12:45:28 1984 Date-Received: Mon, 8-Oct-84 03:43:24 EDT References: <1384@ucla-cs.ARPA> Organization: John Fluke Mfg. Co., Everett, WA Lines: 33 Is there anyone out there who hasn't had a bad experence with Sears? I was about to leave on a trip in a couple of days and in getting my car ready to go decided that it was about time to change the transmission and differential fluids. Silly me, I thought I could trust Sears to do something simple like that. Fortunately for me, when the service manager claimed that the gear oil in the differential could not be changed because there was no drain plug I decided to leave. After my trip, when I had more time, I changed it myself. No sweat, no fuss, it took no more than 10 minutes. And then there was the time my wife decided to order a power drill for my birthday. When I opened my gift, I happened to plug it in and turn it on, and lo and behold, the spindle (and chuck) wobbled. Have you ever tried to drill a hole with a drill that wobbles? Needless to say we returned it, and got a replacement put on order. When it came, it had the same exact problem. And we sent that one back. It wasn't until the forth drill came that I finally had one that worked correctly. This all took about three weeks, and had it not been a gift from my wife, I doubt that I would have screwed around with them that long. Then there's Sears' persistence at trying to get me to apply for their credit card, but that's another story that's been well hashed over on the net. Frankly, when there's a reasonable alternative, I now avoid shopping at Sears. Craig Johnson John Fluke Mfg. Co., Inc. Everett, Washington These were my own opinions and not my employer's etc...