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From: vince@fluke.UUCP (Craig V. Johnson)
Newsgroups: net.consumers
Subject: Re: Sears experience
Message-ID: <1418@vax2.fluke.UUCP>
Date: Tue, 2-Oct-84 12:45:28 EDT
Article-I.D.: vax2.1418
Posted: Tue Oct  2 12:45:28 1984
Date-Received: Mon, 8-Oct-84 03:43:24 EDT
References: <1384@ucla-cs.ARPA>
Organization: John Fluke Mfg. Co., Everett, WA
Lines: 33

Is there anyone out there who hasn't had a bad experence with Sears?

I was about to leave on a trip in a couple of days and in getting my
car ready to go decided that it was about time to change the
transmission and differential fluids.  Silly me, I thought I could
trust Sears to do something simple like that.  Fortunately for me, when
the service manager claimed that the gear oil in the differential could
not be changed because there was no drain plug I decided to leave.
After my trip, when I had more time, I changed it myself.  No sweat, no
fuss, it took no more than 10 minutes.

And then there was the time my wife decided to order a power drill for
my birthday.  When I opened my gift, I happened to plug it in and turn
it on, and lo and behold, the spindle (and chuck) wobbled.  Have you
ever tried to drill a hole with a drill that wobbles?  Needless to say
we returned it, and got a replacement put on order.  When it came, it
had the same exact problem.  And we sent that one back.  It wasn't
until the forth drill came that I finally had one that worked
correctly.  This all took about three weeks, and had it not been a gift
from my wife, I doubt that I would have screwed around with them that
long.

Then there's Sears' persistence at trying to get me to apply for their
credit card, but that's another story that's been well hashed over on
the net.  Frankly, when there's a reasonable alternative, I now avoid
shopping at Sears.


	Craig Johnson
	John Fluke Mfg. Co., Inc.
	Everett, Washington

These were my own opinions and not my employer's etc...