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From: dgc@ucla-cs.UUCP
Newsgroups: net.consumers
Subject: Sears experience
Message-ID: <1384@ucla-cs.ARPA>
Date: Wed, 26-Sep-84 22:43:09 EDT
Article-I.D.: ucla-cs.1384
Posted: Wed Sep 26 22:43:09 1984
Date-Received: Sat, 29-Sep-84 08:35:13 EDT
Organization: UCLA CS Dept.
Lines: 35

[sop to sears]

With all the information about Sear's batteries, I thought I would give
my recent experience:

I recently purchased a "weight table" for my teen-age son, "on sale"
of course (if you don't buy it "on sale" at sears you pay too much).  It
came unassembled with a 12-page instruction booklet.  On the third page,
we found that certain holes didn't line up, and that bending the tubing
too force it would be unreasonable, since we didn't want to weaken the
table.

So we dissassembled what we had done, somehow packed it back into it's
box and, with trepidation took it back, expecting all kinds of flack. 
However, the sear's salesman, who we took it back to, said that he had
had exactly the same problem with the demo-table that he had assembled,
that he was sick and tired of working for sears, and took it back without
question.

However, I'm not happy at all:  Total time wasted was about 8 hours.  We
bought another table at a local sports supply store and it went together
with no trouble.  I don't want a refund when something doesn't work.  I
simply want it to work.

The above is not atypical of my recent experience with Sears.  I have
now decide to limit my sears purchases to Craftsman Tools, which still
seem to be built to their old standards and are competitive with other
tools

My advice:  Avoid sears!

David G. Cantor

Arpa: dgc@ucla-locus.arpa
UUCP: ...!{cepu, ihnp4, randvax, sdcrdcf, trwspp, ucbvax}!ucla-cs!dgc