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From: trott@olorin.DEC (Dale at TWO/A07, DTN:247-2146)
Newsgroups: net.consumers
Subject: Cordless Telephone Warning
Message-ID: <6194@decwrl.UUCP>
Date: Mon, 12-Mar-84 14:01:39 EST
Article-I.D.: decwrl.6194
Posted: Mon Mar 12 14:01:39 1984
Date-Received: Tue, 13-Mar-84 20:26:35 EST
Organization: DEC Engineering Network
Lines: 32

rned the first unit to the store in exchange for another one that
was just as bad. On my second trip to the store I demanded my money back
and was told by the store that I had to deal with the manufacturer. I sent
it back to Miami with a rather strong letter demanding a check for the amount
I paid for the unit. I never heard from the company, I contacted the Better
Business Bureau (they were not much help) and they could not even get an
answer from them! At that point (it's been three months since I sent the unit
back!) I called the company myself and finally got the "operations manager" 
on the phone and told him I wanted my money back. He told me they received the
unit back in November (nice of them to tell me!) and it was not their "policy"
to make refunds, I argued with him but to no avail, he attempted to appease me
by telling me that a brand new unit is on it's way to me in the mail. I don't 
even want their garbage! Now it looks as though I'm stuck with another wonder-
ful product from COSMO. If this one is as good as the last one I think I'll
hop the next flight to Miami and go a few rounds face to face with them!

   I figure the least I can do is to post this letter to net.consumers and
let everyone know what a great outfit COSMO Time Corp is! Please warn your
friends to avoid ANYTHING manufactured by COSMO Time Corp. at all costs!

   Anyone know any neat "tricks" that can be used to get back at an outfit
like this? Ah, the sweet taste of revenge would please my palate. Thanks for
listening, I feel a bit better now.

                 - Dale -

DEC, Networks and Communications Engineering
Tewksbury, Massachusetts

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