Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP
Posting-Version: version B 2.10 5/3/83; site umcp-cs.UUCP
Path: utzoo!watmath!clyde!floyd!harpo!seismo!rlgvax!cvl!umcp-cs!prophet
From: prophet@umcp-cs.UUCP
Newsgroups: net.consumers
Subject: Radio Shack
Message-ID: <5775@umcp-cs.UUCP>
Date: Wed, 7-Mar-84 10:18:18 EST
Article-I.D.: umcp-cs.5775
Posted: Wed Mar  7 10:18:18 1984
Date-Received: Thu, 8-Mar-84 08:24:48 EST
Organization: Univ. of Maryland, Computer Science Dept.
Lines: 35


I also used to work for Radio Shack.  I worked there for about 6 months, then
I quit.  I always shuddered when asking a customer for his name and  address.
I was told to always get as many names and addresses  as  possible.  When   a
customer refused his name and address, I was told to "coax" him  by  offering
a free "battery-a-month" card.  If the customer was really nasty about it,  I
was then instructed to inform the customer  that  no  warrentees  or  returns
would be honored without a name and address.

It is indeed true that the manager of each store is pressured to get as  many
names and addresses as possible.  I gradually  got  tired  of  the  way Radio
Shack treats its employees.  They essentially train us to do  "high-pressure"
sales.  I had a moral conflict trying to convince a customer that  a  certain
Radio Shack product was "State of the Art" when I knew in fact  that  is  was
not.  Have you ever wondered why Radio Shack never seems to be the first with
a new inovative product?  The reason is that the Radio Shack  way  of   doing
business is to let the other companies do the innovating, then follow up with
a cheap (often inferior) alternative to another company's product.   I  think
they do this because it is cheaper for them to do it this  way.  I   disagree
strongly with this philosophy, which is why I quit.

I do not mean to put Radio Shack down, some of their  products  can  be  good
bargains if you catch them on sale.  I just had a hard time working  for  the
company because I feel the same way as many of the netters here on net.consu-
mers do.  To any of my former customers out there: I am sorry I had to  pres-
sure you so much for your name and address, but I had to keep my job so  that
I could afford school.

                             Dennis

-- 
Call-Me:   Dennis Gibbs, Univ. of Md. Comp. Sci. Center.
UUCP:	   {seismo,allegra,brl-bmd}!umcp-cs!prophet
CSNet:	   prophet@umcp-cs
ARPA:	   prophet.umcp-cs@CSNet-Relay