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From: ac4@pucc-h (Putnam)
Newsgroups: net.consumers
Subject: Re: Sears Credit Cards (Silliness)
Message-ID: <584@pucc-h>
Date: Fri, 9-Mar-84 17:49:00 EST
Article-I.D.: pucc-h.584
Posted: Fri Mar  9 17:49:00 1984
Date-Received: Sun, 11-Mar-84 01:06:21 EST
References: <355@clyde.UUCP> <2747@lanl-a.UUCP> <292@ihuxt.UUCP>
Organization: Purdue University Computing Center
Lines: 16

This is beginning to look like a universal way that Sears manages
to screw-up people's credit histories.  When I moved to Indiana from
Minnesota, I went for 3 years before I received a letter from Sears
noticing my changed address and informing me that my account had
been moved to a new billing center in Indiana.  

They were even good enough to forward my outstanding balance to my new
account.  Trouble is, they didn't account for the payment that was in
the mail.  Net result: my new account had an outstanding balance for
which they decided to charge me interest, while my payment did not get
credited to anything because my old account had been gratuitously "closed".  

On the first attempt to correct their error, they credited
my new account for the payment, but they left the interest charge, so
they charged me $.50 service charge on my $.50 balance!  It took nearly
three months to get them to straighten out the mess.