Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10.1 6/24/83; site afinitc.UUCP Path: utzoo!watmath!clyde!floyd!harpo!ihnp4!afinitc!msk From: msk@afinitc.UUCP (Morris Kahn) Newsgroups: net.wanted,net.unix,net.usoft Subject: Customer Support Application software wanted Message-ID: <212@afinitc.UUCP> Date: Thu, 8-Mar-84 16:19:12 EST Article-I.D.: afinitc.212 Posted: Thu Mar 8 16:19:12 1984 Date-Received: Sat, 10-Mar-84 08:42:58 EST Organization: Affinitec, St. Louis MO Lines: 20 Greetings and Salutations. I am looking for a (data base) application system that will track Customer Support activities. We have a Phone Room where calls from our customers come in. A system is desired to allow our Phone Reps to have access to the customer's historical information and to allow the rep to work in a controlled environment, logging problems and their resolutions (including changes we issue to solve their problems). If any of you know of a system which even remotely resembles this scenario (and which could be modified to our specific needs) would you consider mailing me such information and if there are enough interesting responses, I will summarize them to the net. Thanks in advance. -- From the terminal of Morris Kahn (...!ihnp4!afinitc!msk)