Relay-Version: version B 2.10 5/3/83; site utzoo.UUCP Posting-Version: version B 2.10 5/3/83; site umcp-cs.UUCP Path: utzoo!watmath!clyde!floyd!harpo!seismo!rlgvax!cvl!umcp-cs!prophet From: prophet@umcp-cs.UUCP Newsgroups: net.consumers Subject: Radio Shack Message-ID: <5775@umcp-cs.UUCP> Date: Wed, 7-Mar-84 10:18:18 EST Article-I.D.: umcp-cs.5775 Posted: Wed Mar 7 10:18:18 1984 Date-Received: Thu, 8-Mar-84 08:24:48 EST Organization: Univ. of Maryland, Computer Science Dept. Lines: 35 I also used to work for Radio Shack. I worked there for about 6 months, then I quit. I always shuddered when asking a customer for his name and address. I was told to always get as many names and addresses as possible. When a customer refused his name and address, I was told to "coax" him by offering a free "battery-a-month" card. If the customer was really nasty about it, I was then instructed to inform the customer that no warrentees or returns would be honored without a name and address. It is indeed true that the manager of each store is pressured to get as many names and addresses as possible. I gradually got tired of the way Radio Shack treats its employees. They essentially train us to do "high-pressure" sales. I had a moral conflict trying to convince a customer that a certain Radio Shack product was "State of the Art" when I knew in fact that is was not. Have you ever wondered why Radio Shack never seems to be the first with a new inovative product? The reason is that the Radio Shack way of doing business is to let the other companies do the innovating, then follow up with a cheap (often inferior) alternative to another company's product. I think they do this because it is cheaper for them to do it this way. I disagree strongly with this philosophy, which is why I quit. I do not mean to put Radio Shack down, some of their products can be good bargains if you catch them on sale. I just had a hard time working for the company because I feel the same way as many of the netters here on net.consu- mers do. To any of my former customers out there: I am sorry I had to pres- sure you so much for your name and address, but I had to keep my job so that I could afford school. Dennis -- Call-Me: Dennis Gibbs, Univ. of Md. Comp. Sci. Center. UUCP: {seismo,allegra,brl-bmd}!umcp-cs!prophet CSNet: prophet@umcp-cs ARPA: prophet.umcp-cs@CSNet-Relay