From: utzoo!decvax!yale-com!leichter Newsgroups: net.micro Title: Re: Printer repair Article-I.D.: yale-com.829 Posted: Tue Feb 8 10:27:07 1983 Received: Fri Feb 11 04:36:44 1983 References: tucc.3308 Walk-in, drop-off service IS definitely available from many DEC offices - and expanding. However, don't expect them to be able or willing to deal with old products - even if you just bought them recently. DEC has historically kept old products available - at least through their "Traditional Product Line" - for a long, long time since in certain applications only the exact product, not an upgrade, is wanted. They will also repair them - but there will be MUCH more hassle than with current products. The LA36 dates back before walk- in service, and probably before most of the people working at the walk-in depot were hired. They probably don't even know what the thing is. -- Jerry decvax!yale-comix!leichter