From: utzoo!decvax!yale-com!leichter
Newsgroups: net.micro
Title: Re: Printer repair
Article-I.D.: yale-com.829
Posted: Tue Feb  8 10:27:07 1983
Received: Fri Feb 11 04:36:44 1983
References: tucc.3308

Walk-in, drop-off service IS definitely available from many DEC offices -
and expanding.  However, don't expect them to be able or willing to deal with
old products - even if you just bought them recently.  DEC has historically
kept old products available - at least through their "Traditional Product Line"
- for a long, long time since in certain applications only the exact product,
not an upgrade, is wanted.  They will also repair them - but there will be
MUCH more hassle than with current products.  The LA36 dates back before walk-
in service, and probably before most of the people working at the walk-in depot
were hired.  They probably don't even know what the thing is.
							-- Jerry
						decvax!yale-comix!leichter