From: utzoo!decvax!cca!CAL.MIT-OZ@Mit-Mc@sri-unix
Newsgroups: net.micro
Title: Superbrain Reputation
Article-I.D.: sri-unix.2425
Posted: Tue Aug  3 20:55:23 1982
Received: Wed Aug  4 05:21:53 1982

From: Clifford A Lasser 
   I find it hard to believe that you have had so many problems
with Intertec.  The company I work for has purchased 6
Superbrains so far.  I must say that we have been very happy
with them so far.

  First of all, not one of them was "dead on
arrival".  The store we purchased them from would take them out
of the box and try them out before selling them.  However, I
dont remember seeing a Superbrain fail that test.  

  The problems we have had with the machines have all been
related to the power supply or the floppy disc drives.  In the 2
years we've had them, most of them have broken down at one point
or another (I think a couple are still going strong).  When they
do break, we've generally shipped them down to Intertec.  In all
cases, Intertec repaired the units and shipped them back in 2
weeks.  I also think the repair costs were reasonable.

  By the way, the cost of schematics for SB's is $50.  I also
have a set for Intertubes/Emulators that cost me a whole $25.
Although they did not come with any explanations, I found the SB
schematics to be complete and accurate: I have repaired a couple
of them myself).

  I have also had the occasion to speak with some of the
Intertec customer service/technical staff.  Most of them have
been very helpfull and very willing to spend their time trying
to figure out some of my problems, hardware and sofware, with
the machines.

  All in all, Superbrains are great machines for the price.  We
have found them to be pretty reliable and easy to repair.  They
are now selling for $2000 and a 10M hard disc goes for $2700. 
Who else is selling similar machines for that price?