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Dallas suffers 911 call center failure [message #340085]

Thu, 23 March 2017 17:00

hancock4
Messages: 6746
Registered: December 2011

Karma: 0

Senior Member

The comp.dcom.telecom newsgroup reported that the Dallas 911 call
center had severe problems serving calls from T-Mobile subscribers,
as described below:

T-Mobile "ghost calls" clog Dallas 911. Families blame backlog for
deaths.

T-Mobile customers in Dallas have been creating backlogs at the city's 911
call center since October.

https://www.washingtonpost.com/news/morning-mix/wp/2017/03/1 6/t-mobile-ghost-calls-clog-dallas-911-families-blame-backlo g-for-deaths/

The article seems a bit off and details are missing. None the
less, it makes both the city's 911 center and T-Mobile look
totally incompetent.

Would anyone care to comment or offer an explanation? Thanks.

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Re: Dallas suffers 911 call center failure [message #340133 is a reply to message #340085]

Fri, 24 March 2017 14:38

Jon Elson
Messages: 646
Registered: April 2013

Karma: 0

Senior Member

hancock4@bbs.cpcn.com wrote:

> The comp.dcom.telecom newsgroup reported that the Dallas 911 call
> center had severe problems serving calls from T-Mobile subscribers,
> as described below:
>
> T-Mobile "ghost calls" clog Dallas 911. Families blame backlog for
> deaths.
>
> T-Mobile customers in Dallas have been creating backlogs at the city's
> 911
> call center since October.
>
> https://www.washingtonpost.com/news/morning-mix/wp/2017/03/1 6/t-mobile-
ghost-calls-clog-dallas-911-families-blame-backlog-for-death s/
>
>
> The article seems a bit off and details are missing. None the
> less, it makes both the city's 911 center and T-Mobile look
> totally incompetent.
>
> Would anyone care to comment or offer an explanation? Thanks.
Yes, this was in our St. Louis newspaper about a week ago. Sounds pretty
serious. They apparently selected the 911 system to reject all T-mobile
calls during periods when they were being swamped by calls from that
carrier. Not too clear what is causing these calls.

Jon

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