[b]Originally posted by:[/b] [email=terrell@OHIO-STATE.CSNET (Eric Terrell)]terrell[/email]
Article-I.D.: ucbvax.8601190136.AA14524
Posted: Sat Jan 18 14:38:38 1986
Date-Received: Mon, 20-Jan-86 04:23:24 EST
Sender: daemon@ucbvax.BERKELEY.EDU
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After I sent the request for a telephone number for ATARI product service
I managed to get this one:
1 (408) 745-2367
Unlike the numbers mentioned in my 520ST warranty information, one
can actually get through (presently) on this number in one or two tries.
I would like to share my recent experiences with ATARI product service. It
should interest anyone considering buying an ATARI computer or using
ATARI product service.
I noticed that the text on my 520ST monitor "quivered" slightly after
I bought my new 520ST system. I returned it to the dealer, and they
said that they didn't notice any problem. The ^%$#%^#s even asked me
if I might have a vision problem. After that humiliation, I sent in
my system to ATARI product service to get the problem taken care of.
I sent in my CPU and monitor on December 13, and I soon received a letter
dated December 31 stating that they noticed the problem, and solved
it by swapping monitors. I was told that it would be shipped to my
via UPS.
The days went by, and soon I was obliged to call ATARI product service
to have them check with UPS to see if my computer and monitor were
lost. As it turns out, although my system was fixed and ready to
ship on December 31, because they were doing inventory in their
warehouse, it would be another two weeks until the guys in the warehouse
were caught up.
That means that my system, that could have been shipped on December
31 will be shipped in Early February (if I'm lucky!)
I feel that it is inexcusable to have a five week wait for a system
to be shipped after begin repaired. I find this unprofessionalism
shocking.
In light of my experiences, I would make two recommendations:
If you are considering purchasing an ATARI computer, decide if you are
willing to put up with this kind of senseless hassle.
If you already own an ATARI computer, I would recommend that you try
to aviod returning it to ATARI for repair.
Also, if you are wondering why your computer hasn't come back from
ATARI product service, now you know...
Eric Terrell CSNET address terrell@ohio-state