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Laptop skype problem [message #46875] Thu, 04 April 2013 12:59 Go to next message
JohnV is currently offline  JohnV
Messages: 50
Registered: August 2012
Karma: 0
Member
Passing this on for a Close Family Member if that;s ok...

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00
SMC Version (system): 1.31f1
Sudden Motion Sensor:
State: Enabled

Problem: Screen turns into a strange mess of colored lines and pixels.
can still see mouse but not anything it touches.
Trying to click menu bar at top of the screen fails.
Unresponsive.

Programs running: Skype, DeSmuME (Nintendo DS Emulator)

What I was doing: Talking to someone in a skype call, they were
sharing their screen.
I was clicking back and forth when all of a sudden their feed
became a bunch of lines and strange colors.
Could still hear them and interact .
As we tried to reset the feed and restart the call, eventually the
problem was spread through out my computer, not just the feed window.
Then my system wouldn't respond and I couldn't see anything much on
the screen.

JOhn V


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Re: Laptop skype problem [message #46876 is a reply to message #46875] Thu, 04 April 2013 14:04 Go to previous messageGo to next message
Mac User #330250 is currently offline  Mac User #330250
Messages: 83
Registered: August 2012
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---------- Original message ----------
Subject: Laptop skype problem
Date: Thursday, 04. April 2013
From: JohnV <vengbjohn@verizon.net>
To: "G-Group List" <g3-5-list@googlegroups.com>
> Passing this on for a Close Family Member if that;s ok...


Would be, but this is the wrong list:

> Model Name: MacBook

> Model Identifier: MacBook4,1

> Processor Name: Intel Core 2 Duo


This should propably go to the Intel Mac List, not the G-List.

> Problem: Screen turns into a strange mess of colored lines and pixels.

> can still see mouse but not anything it touches.

> Trying to click menu bar at top of the screen fails.

> Unresponsive.

>

> Programs running: Skype, DeSmuME (Nintendo DS Emulator)

>

> What I was doing: Talking to someone in a skype call, they were

> sharing their screen.

> I was clicking back and forth when all of a sudden their feed

> became a bunch of lines and strange colors.

> Could still hear them and interact .

> As we tried to reset the feed and restart the call, eventually the

> problem was spread through out my computer, not just the feed window.

> Then my system wouldn't respond and I couldn't see anything much on

> the screen.


Does a reboot fix it? If so, it might have been a one-time issue. A software
bug, that is triggered in some rare cases. You should try to reproduce the bug
and report it to Microsoft (Skype) and Apple (OS X).

It would be a good idea to try to reproduce the bug on a different computer,
but with the same (if not exactly the same!) software configuration. The best
way to do this would be to use the very HDD that is installed in your MacBook
and try to trigger the same bug on another MacBook.

One more thing would be wise to do: check for hardware defects: memory comes
to mind, or even the graphics card could be buggy. Run a thourough hardware
test before anything else.

Cheers,
Andreas aka Mac User #330250

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Re: Laptop skype problem [message #46877 is a reply to message #46876] Thu, 04 April 2013 14:15 Go to previous messageGo to next message
JohnV is currently offline  JohnV
Messages: 50
Registered: August 2012
Karma: 0
Member

On Apr 4, 2013, at 2:04 PM, Mac User #330250 wrote:

> ---------- Original message ----------

> Subject: Laptop skype problem

> Date: Thursday, 04. April 2013

> From: JohnV <vengbjohn@verizon.net>

> To: "G-Group List" <g3-5-list@googlegroups.com>

>> Passing this on for a Close Family Member if that;s ok...

>

> Would be, but this is the wrong list:

>

>> Model Name: MacBook

>> Model Identifier: MacBook4,1

>> Processor Name: Intel Core 2 Duo

>

> This should propably go to the Intel Mac List, not the G-List.


D'oh.. of course... my only Macbook is a little later, gets used in
the street, not at home much and I spend 99% of my time on teh G5's
here in the Room Of Screens.
thanks for the thoughts and help... passed it on.

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Re: Laptop skype problem [message #46900 is a reply to message #46876] Thu, 04 April 2013 17:05 Go to previous messageGo to next message
Fabian Fang is currently offline  Fabian Fang
Messages: 33
Registered: August 2012
Karma: 0
Member
On Apr 4, 2013, at 11:04 AM, Mac User #330250 wrote:

> ---------- Original message ----------

> Subject: Laptop skype problem

> Date: Thursday, 04. April 2013

> From: JohnV <vengbjohn@verizon.net>

> To: "G-Group List" <g3-5-list@googlegroups.com>

>> Passing this on for a Close Family Member if that;s ok...

>

> Would be, but this is the wrong list:

>

>> Model Name: MacBook

>> Model Identifier: MacBook4,1

>> Processor Name: Intel Core 2 Duo

>

> This should propably go to the Intel Mac List, not the G-List.


or possibly even more appropriate, the LEM MacBook Group.

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Re: Laptop skype problem [message #46991 is a reply to message #46876] Fri, 05 April 2013 11:28 Go to previous message
peter is currently offline  peter
Messages: 200
Registered: December 2012
Karma: 0
Senior Member
Sounds like an overheating video card problem I used to have on my gig-Ethernet G4, except that your cursor is not affected? It could be that the Nintendo emulator, plus Skype are overtaxing it?

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